RETURNS & EXCHANGE
Exchanges/Returns are allowed and must be initiated within 30 days of receiving the item. Returns made outside the 30 day window will be subject to a restocking fee. We offer an extended return/exchange policy through January 30th for the holiday season. Items for exchange/return must be brand new and complete with original packaging and tags. Items that are returned dirty/damaged/soiled, i.e. animal hair, will be charged a restocking fee. Buyers are responsible for shipping charges associated with the exchange/return. Exchanged items will be shipped for free to a physical address in the continental US. All of our sizing is in US sizes and is provided by the manufacturer.
When returning an item or exchanging, please make sure to include a copy of your invoice and a quick note explaining the situation at hand as this helps us process your request faster. If you're exchanging, the quickest way to receive the new item will be to buy the replacement you'd like right away. Then post the other item/s back to us with a note explaining that you’re simply returning for a refund because you've already purchased the replacement. Pack and seal your return securely (in the original package if possible). Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. Be sure to email us the tracking number for the return package. All credits will be placed on the credit card or account used for the original purchase. You can expect a 3-5 business day turnaround time for returns/exchanges to be processed once the item/s has been received. Turnaround times will be longer during December and January. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at email@example.com
200 S Owasso Blvd. E
St.Paul , MN 55117
If shipping via FedEx please use the address below:
Attn: Chris Urtel/Return
1005 Gramsie Rd
Shoreview, MN 55126
In the rare instance you receive an item that is different than described in the listing please email ASAP so we can address the issue right away.
Most products at Dj's Boardshop have a one year manufacturer's warranty. Please visit the manufacturer’s website to reference their warranty policy. In some cases, its quickest to contact the manufacturer directly to inquire how to submit a warranty claim. Some manufacturers will require you to go through the dealer. If this is the case, please email us via eBay or direct at firstname.lastname@example.org and we will be happy to middle man the warranty claim with the manufacturer on your behalf. We here at Dj's Boardshop have no final say in the outcome of a warranty claim. The decision squarely rests in the manufacturers hands; we're here to help facilitate the process. Please be prepared to email some photos of the damaged item. This will help us determine if the warranty claim has a good chance of being accepted. Be aware that customers are responsible for shipping warrantied items to us or the manufacturer. Dj's Boardshop will cover the shipping of the replacement back to you if the manufacturer accepts the warranty claim.
Below are a few examples of board damage that would not be covered under warranty:
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges.
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board. Structures can cause serious damage to your board including: scratches, bending, denting, rolling, or the edge completely separating from the board.
Rolling or separating your edge on a rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break.
Now we know Dj's Boardshop customers would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders.
The loss of screws, bolts and straps are not covered under the manufactures warranty. Be sure to check all screws, bolts and straps prior to riding. In the event you do lose one of these items we can't guarantee we can find a replacement, but feel free to contact us and we'll see what we can find for you.
Plastic straps become brittle in extreme temperatures and can easily break when stepped on. Exercise care when strapping in, as broken straps are not covered under the manufactures warranty. However, in the event of a broken strap contact us and we'll see if we can find a suitable replacement.
We take customer service very seriously. Our priority is to offer the best shopping experience possible. If you ever have questions on any of our gear or policies please send us an email. We do all of our service and sales online, we do not have a dedicated phone staff. All emails are replied to in less than 24 hrs within hours of operation. Customer Service hours of operation: Monday-Friday 8-5pm CST. Weekends vary.
Because we don't have a retail location and multiple warehouse locations, we have a 'No Local Pickup' policy.
All of our gear is brand new never been used unless explicitly noted otherwise.
We use Best Offer to negotiate price only. Any terms placed with your offer MUST be sent separately to be considered. Please send offers via eBay messages.
SHIPPING: USA LOWER 48 STATES
We pack our items carefully and professionally and ship orders Monday-Friday. To have your order shipped the same day your payment must clear by 4:00am. There is an information upload delay in our systems, so most payments clearing after this time will ship the next business day. UPS will not deliver to PO Boxes. To qualify for free shipping your order must be shipped to a physical address in the lower 48 states (NO P.O. Boxes). You should receive the automated tracking message by the evening of the shipment day.
Orders that have a shipping weight under 5lbs and are less than $200 might be shipped via USPS, we reserve the right to use either UPS or USPS. Items shipped via USPS are not able to be redirected once shipped so please double check the shipping address entered during checkout.
Orders with shipping addresses that contain apartment, suite, floor, unit numbers or have a value over $400 may be shipped with an indirect signature requirement for fraud protection reasons.
Orders that are refused by recipient, returned to us due to insufficient address or any other undeliverable reason, will be refunded less shipping charges incurred (both ways).
UPS Ground operates Monday-Friday. UPS Air services operate Monday-Friday. We do not offer Saturday delivery for any orders placed with expedited shipping.
Offered expedited shipping options via UPS:
UPS 3 Day Air Select
UPS 2nd Day Air
UPS Next Day Air Saver
The day your order ships is not considered a transit day.
Expedited shipping order examples:
If you place an order on Tuesday at 1pm CST with 2nd Day delivery we'll ship the following day and your gear will arrive Friday.
If you place an order Friday at 1pm CST with 2nd Day delivery we'll ship the next Monday and your order will arrive on Wednesday.
If you place an order on Tuesday at 3am CST with 2nd Day delivery we'll that same day and your gear will arrive on Thursday.
If you have any questions on Expedited shipping delivery times please send us an email via eBay.
For any delivery issues such as non-receipt or damage please contact us immediately so we can involve the shipping company as soon as possible.
The Map below highlights estimates (not guarantees) of our delivery times to the lower 48 states. For a faster guaranteed service please select UPS 3 Day Air Select.
SHIPPING: USA EVERYWHERE ELSE (APO/FPO, AK, HI, PR, VI, GU, AS, PO Boxes)
Orders being shipped to these addresses do not qualify for free shipping. Please select the USPS shipping option during checkout. Failure to do so will delay shipment of your order as we'll need to capture additional funds or a physical address. We ship to these destinations via USPS Priority Mail with an average of 2-5 business days for delivery. Shipments to APO/FPO addresses can vary greatly (normally 1-2 weeks). Shipments to AK, HI, PR, VI, GU, and AS take 4-8 days on average. Give yourself more time around holidays.
INTERNATIONAL ORDER INFORMATION
Attention international customers, please make sure to read the following info before placing an order.
Customs - Taxes - Duties - Gifts: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Also, we can't mark an item as gift to avoid duties/taxes.
PLEASE NOTE: If an order is refused or returned to sender for bad address entered or refusal to pay customs, taxes, duties we'll refund the price of the item less both shipping charges.
PAYMENT: For international orders we can only accept PayPal payments and we can only ship to the address associated with the PayPal account used to make the purchase.
All sizing is in US unless otherwise noted: Please reference the charts below for footwear conversions.
International Returns/Exchanges: Due to the high cost of shipping items back and forth the customer is responsible for shipping costs on returns and exchanges. All sizing information is in US sizes. We don't guarantee any manufacturer's sizing charts. If an item doesn't fit properly we can't cover any shipping charges on exchanges due to the high shipping costs. We recommend either selling the item locally or re-listing the product on eBay.
Combined Shipping: Please reference the chart below for info on combined shipping internationally.
International Manufacturer's warranty claims: Most items sold at djsboardshop come with a one year manufacturer's warranty. Please double check the manufacturer’s website to view their warranty policy. In these situations the customer is responsible for sending the product back to djsboardshop. If the warranty is approved we'll issue a refund for the price paid for the item.
We ship most international orders VIA UPS Worldwide Expedited. If you're only ordering a smaller item we may change the shipping method to USPS Priority Mail International. We reserve the right to use either company.
International orders are shipped within 48 hours of receiving a cleared payment Mon - Fri.
Please don't omit phone number or first name in checkout as it's needed for customs. If this information is not provided, it can delay the delivery.
Due to dealer agreements many brands have restrictions on shipments outside of the US. Below is a list of restricted brands. If an order is placed for any of these brands it will be canceled and refunded. Please email with any questions.
The following brands may NOT be shipped internationally: 686, Anon, Arbor, Bonfire, Burton, Capita, Cappel, Dakine, Dynastar, Emerica, ES, Etnies, Fox, Full Tilt, Giro, GNU, Gravis, Jeenyus, K2, Lib Tech, Liberty, Line, Marker, Merrell, Nixon, North Face, O’Neill, Oakley, Quiksilver, Rayban, Red, Ride, Rossignol, Roxy, Salomon, SE Bikes, Tecnica, Union, Vans, Volkl, Von Zipper, Liquid Force, Atomic, Armada, Connelly, CWB, Quicksilver, Rada, Ronix, Rome, RVCA, Patagonia.
If you purchase an item from the following brands with international shipping we'll simply issue a full refund and cancel your order.
INTERNATIONAL SHOE SIZE CONVERSION CHARTS
Mens Shoe Sizes
|US & Can||3½||4||4½||5||5½||6||6½||7||7½||8||8½||9||9½||10||10½||11||11½||12||12½||13|
Womens Shoe Sizes
|US & Can||5||5½||6||6½||7||7½||8||8½||9||9½||10||10½||11||11½||12||12½||13|
*The information above is for general size conversions and it's not guaranteed to be accurate.
COMBINED INTERNATIONAL SHIPPING
Please Note: this is a general guideline to be used as a reference. If you know what you'd like to purchase please email us for an accurate shipping quote.
|IF YOU BUY||WHAT WE CAN ADD TO THE BOX FOR FREE OR A SMALL FEE|
|Bikes||Not avialable for combined shipping discount|
|Ski Packages||Sometimes fit pants, poles, beanies (email first)|
|Snowboard Packages (board + bindings + boots)||Jacket, Pants, Goggles, Gloves, Socks (sometimes we can ship two packages in one box)|
|Snowboard Packages (board + bindings)||Boots, Jackets, Pants, Goggles, Gloves, Socks (we can often ship board + bindings packages in one box)|
|Skis||Not avialable for combined shipping discount|
|Ski Boots||Socks, Gloves, Beanies|
|Snowboard||Gloves, Socks, T-Shirt, Beanie|
|Snowboard Bags||Not avialable for combined shipping discount|
|Snowboard Bindings||Gloves, Socks, T-Shirt, Beanie|
|Snowboard Boots||Gloves, Socks, T-Shirt, Beanie|
|Cross Country Ski Boots||Gloves, Socks, T-Shirt, Beanie|
|Ski Bindings||Not avialable for combined shipping discount|
|Travel Bags||Gloves, Socks, T-Shirt, Beanie|
|Shorts or Pants||Socks, T-Shirt|
|Wakeboard Accessories||Not avialable for combined shipping discount|
|Snowboard Pants||Additional $10 for Jacket|
|Snowboard Jackets||Additional $10 for Pants|
|Ski Poles||Not avialable for combined shipping discount|
|Layering||Top & Bottom kit can be sent together|
|Backpacks||Gloves, Socks, T-Shirt, Beanie|
|Boardshorts||3 Boardshorts can be sent for the shipping price of one|
|Casual Shirts||4 Shirts can be sent for the shipping price of one|
|Gloves/Mitts||4 Gloves/Mitts can be sent for the shipping price of one|
Acceptable forms of payment are Paypal, major credit cards and credit cards through Paypal.
For international orders we can only accept PayPal payments and we can only ship to the address associated with the PayPal account used to make the purchase.
Please Note: We only accept credit card orders for cards issued within the US and orders shipping within US.
If you need to have an order shipped to an address other than the billing address on file with the card issuing bank please contact us via eBay prior to submitting payment.
Orders being shipped within Minnesota will be subject a 7.125% sales tax.
In order to save money, materials, and resources snowboard manufacturers alternate base colors for all die cut bases. The picture below is a good example of two different base colors for the same board. We can not take base color requests as we don't know what colors and quantities of each we'll receive from the manufacturer. At the end of the day it's just your base color. It looks pretty important with the image right next to the board but once you start riding you never see it.
We love snowboarding and we love seeing people stoked on snowboarding! That's why we spend so much time thinking about, building, and fine tuning our package building process. Whether you're a weekend warrior, or a powder hound or you spend all day in the park, we've got that perfect package for you. If you feel a little overwhelmed by all the choices and need a little help finding your ideal set up shoot us an email. We'll find you a perfect package or we'll put together a custom package for you.
We know looks aren't everything but it's nice to have tight looking setup. We spend countless hours matching up the best looking boards, boots, and bindings to make sure they work together.
We also spend hours making sure we explain who the package is right for. In the end weight is the most important factor in finding the right board for the rider. We make sure to mention the ideal weight rang e for all of our snowboard packages. Toe drag is also a big pain (when the boot is too long for the waist width of the board and drags during carves). At dj's we factor in board waist width and boot size into every package so you don't have to worry about drag... something other sellers don't do.
If you see a board binding combo that you like but want a different boot, or if you don't see your boot size available in a certain package just give us an email and we'd be happy to help you find your ideal snowboard package.
Let us know what you think. While we have a crew of male and female riders that give us feedback on our packages we love to hear directly from the consumer... that's the best feedback.
BEST SNOWBOARD PACKAGE PRICE GUARANTEE
We promise to have the largest selection of snowboard packages. Not only that but we will beat any lower prices on eBay.
To qualify for the price match:
You must email us prior to purchase.
Competing package must still be available for purchase
Competing package must have the exact same board
Competing package must have boots and bindings of the same or higher value
Use the 'Buy It Now' option on any snowboard+bindings or snowboard+bindings+boots and receive a pair of Electric Hoy Sunglasses MSRP $90.