How Do I Return My Order?
If for any reason you're not completely satisfied with your purchase from Dolls Unlimited Omaha, you may return it within 15 days of the original purchase date for a full refund less any shipping costs. To return an item, please obtain RAN by contacting us and provide your ebay ID, item number, what product(s) you are returning. All return item must be in unworn and new condition, still contains the original tags if any, and is in the original packaging. Customers are responsible for all return shipping charges. We do not accept any returns with obvious wear and cigarette smoking smell or any other odor such as perfume and colon on the garments.
If you return your order beyond the 15 day return window, a 20% late fee will be assessed, which will also be deducted from your refund. Once your return is received and inspected by our shipping dep. (usually within 48 hours of receipt), we will process your refund and you will be notified by email once your refund has been processed. Shipping and handling cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. If order was shipped to you for free, then there won't be any shipping fee deduction. When you return a item, we do strongly suggest that you track and insure your package, as we are not responsible for lost / returned packages.
The return of incorrect, damaged or defective merchandise that meets the guidelines listed below will also be accepted.
Defective / Damaged Merchandise: Returns for Manufacturer defects and damages during shipping will be accepted. Please contact us via e-mail within 7 days of delivery and let us know your name, order number and brief explanations of the item condition. If the item is in stock, we will re-ship the new item without any cost or you will receive a full refund if we do not have the item in stock.
Incorrect Merchandise: Contact us via e-mail within 7 days of delivery if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. If the item is in stock, we will re-ship the correct item without any cost or if the item is out of stock, we will issue a full refund and send you a pre-paid return label for the wrong item to you within 7 days.
Exchanges: If you would like to exchange an item, we can only replace the exact item in different sizes and version you ordered, and you are responsible to return the item within 7 days. If you want to exchange for a different item, you will need to return the item for a refund and place a new order. For exchanging, it will incur additional re-shipping fees. Please contact us for more detail about how to exchange an item.