Payment by PayPal only is accepted and must be received within 72 hours of auction close. Item will be shipped within 2 business days of receiving cleared payment. A tracking number will be provided to the winning bidder at that time. Items will only be shipped to a confirmed PayPal address. Software returns not accepted. Shipping is not refundable. Please contact us if you have issues. We like positive feedback and will gladly return the favor once you are satisfied.