We strive to keep our cost as low as possible, to offer products at the lowest possible price. For this reason, we don't operate expensive call centers or inbound toll-free phone lines.

The fastest way to obtain service with your order-related matter is to contact us via email at the following address allears2u@msn.com.

We make every attempt to respond to all emails within 24 hours (except weekends and holidays). Generally, all weekend emails will be replied to on Monday and holiday emails are answered as soon as possible following the holiday.

Weather related down time - About once every winter we experience a 1 to 3 day power outage that prevents us from maintaining contact with our customers. It is rare and only for a short duration but it can happen.