ALL SALES ARE FINAL.  NO RETURNS.  ONLY EXCHANGES FOR DEFECTIVE ITEMS:

We realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our aim is to treat our customers as we ourselves expect to be treated. In order to provide efficent and rapid return service, Please follow these 3 easy steps.

1. Inspect your order upon receipt and immediately notify us in the event of any problem. All exchanges must be made within 10 days of your receipt of shipment.


2. We will issue you an RMA# for the exchange. This RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without an RMA# will not be processed.


3. Include a copy of the original invoice and a note detailing any defect or the reason for the return. Please note that software that has been opened or unwrapped is non-returnable unless defective, in which case it may be returned for replacement of the same title.

• All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
• Equipment must be returned in original package with all instruction books, manuals, connecting cables and accessories as received. Any software included in the package and/or additional items provided must be returned.
  
  
• We are not responsible for damaged returns or items lost in transit. We urge you to insure your return shipment against loss or damage.
  
• We are not responsible for any item returned without an RMA#

In the event of an exchange the customer is responsible for return shipping costs to DTS Karaoke and DTS Karaoke will pay for re-shipping the item back to you. This is a standard policy in all mail order businesses anywhere and similar to the concept that if you bought something at a local store, you would be responsible for taking it back to the store to get a replacement if it were found defective.

• Please contact us for questions regarding software formats. It is your responsibility for choosing the correct format for your player. All opened software are non-returnable.
• Karaoke CDs are recreations of songs done in the style of the original artist. As they are available in 4 separate formats it is important for you to select the format that serves your particular purpose. Once a karaoke CD is opened it is not returnable unless defective, in which case it may be exchanged for the same tittle only. The formats are:
• CDG- Also known as CD+G. CDGs have no lead vocals. They only have background vocals and instrumentals. They are compatible with standard audio CD players- you can even play them in your car stereo. When a CD+G Karaoke player is hooked up to a TV, the words to a song appear on the screen.
• DVD-Digital Versatile Disc Karaoke requires a DVD player with Karaoke function to properly reproduce the Karaoke media, which generally includes a removable lead vocal and pictorial background behind the lyrics that appear on the TV screen. These discs are not playable on a regular CD audio player.
• VCD-Video Compact Discs provide a scene behind the words of the song as they appear on the TV screen. VCD Karaoke discs have the lead singer's voice removed, but background vocals are provided. These are not for use on a regular CD audio player.
• CDGM (Multiplex)-These discs require a player that has a multiplex balance control to remove the vocal track to substitute your voice for the lead singer's voice.
• Remember to check and make sure that your karaoke player is capable of playing the type of disc that you order.

• DTS Karaoke's Order Department is available 7 days a week.
• The regular business hours of DTS Karaoke's shipping department is from 11:00 A.M. to 5:00 P.M. (PST). Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.
• We can provide expidited delivery service such as Next Day Air, 2nd day Air, 3rd day select etc. at an additional charge.  Please call for more detail. 
• We will gladly exchange any damage or defective equipment. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.
• Any defective discs maybe returned for replacement of the same title.
• All Merchandise shipped to customer will be sent by UPS Ground Unless Customer pay for the additional cost for faster service.
• Personal checks require a mininum of 12 business days to clear. Orders will not be shipped until your check clears.

If you want to order a particular item that is not listed on ebay store.  Please give us a call and we'll do our best to find it for you.  Call us at: 1-800-588-1868

We are not responsible for lost,delayed or damaged shipments unless you notify us within 15 days. Notify us immediatedly if you order has been damaged in transit so we can file a claim within the required timeframe.