Store Policies
Ordering & Payment
For the convenience of our buyers we accept and prefer Paypal
Shipping
Rare, hard to find
plants are just that. They can be costly and are often slow
growing. After years of work have been invested in nurturing
them to the point that they’re ready for sale it doesn’t make
sense to cut corners in packing and shipping. They deserve the
best possible treatment. Sure it’s a little more
work for us. But we feel it’s well worth the effort and we’re
certain you’ll appreciate it when your plants arrive carefully
packed, virtually stress free, and ready to enjoy.
Live Plants
Live plants are shipped on Mondays and Tuesdays only unless
other arrangements are made in advance to avoid their being held
at the post office over the weekend.
Books, Supplies & Miscellaneous
Usually ship the next business day after payment is received.
Returns & Refunds
Durham Botanicals takes pride in selling and shipping the healthiest plants, using unique shipping procedures that ensure each plant arrives to you just as healthy as it was when it left us. For that reason, it is rare that any of our customers complain or request a refund. However, if you are unhappy and contact us within 3 days of receiving your order, Durham Botanicals will, at our discretion, either replace your order or refund your money. After contacting us to receive return approval, simply ship the plant(s) back and we’ll send replacement(s) . If we cannot replace your order we will refund your money.
Durham Botanicals can not accept returns for
errors made by you when ordering, such as ordering the wrong
items or providing an incorrect shipping address.
Durham Botanicals can not replace or refund
your order if you fail to contact us within 3 days of receiving it, and is not responsible
for damage or loss after arrival due to circumstances beyond our
control, including, but not limited to, improper plant care.
Should you have additional questions regarding your order or
caring for your plants, please
contact us.
Newsletter
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Newsletter! We invite you to add
our store to your favorites and sign up for our online
newsletter. This is our way of keeping our
regular customers informed of special listings and allow them the
first shot at those “few and far between specimens”.
Use our super easy newsletter sign up on
this page or Click Here to Sign-Up Now!
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