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Shipping Policies
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Important Shipping Facts!
Most items are shipped directly from the manufacturer's warehouse to you. Normally items ship out via USPS, FedEx, or UPS. Processing can take 3-5 business days before your order will ship.

Please visit our Store Policy page before ordering for complete details.

Brand Names
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Coastal
Eight-in-One
Four Paws
Hikari
Kaytee
Kong
Marshall
Nylabone
Super Pet
Tetra
T-Rex
Zoomed

These are just a few!

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Please Read Before Ordering!

E-Pet Products Store Policies

  • All items we sell through our eBay store are shipped directly to you via USPS, Fed Ex, or UPS. No "pick ups" are allowed.

  • Shipping and Handling Charges includes more than just the UPS, Fed Ex or USPS costs. It includes labor and materials to insure your item arrives safely.

  • We ship through the USPS on Tuesdays and Thursday only. We use Parcel Post for small items and Media Mail for books. They can be delivered in one day or up to two weeks. Please e-mail us if you have any questions.

  • We ship larger items through UPS and Fed Ex Monday through Thursday. Please e-mail us if you have any questions.

  • Everything we sell through our eBay store is new, in manufacturer's packaging if it can in a package - some items don't come in a box.

  • We can send you as many items as you would like. We do combine shipping. Our goal is to make a little on each product not the S&H. The easiest way to do this is to place your order for all the items you want without paying. We will combine them, and then send you an invoice showing the total including the reduced S&H from which you can pay.

  • We pride ourselves on our fast ship record however we have no control over delivery times once the package leaves our shipping department.

  • Should you have a problem with any order remember that communication is the key. Just email us about your concern prior to leaving feedback. We will make every effort to resolve your issue.

  • It is our intention to have every item in stock that we list on eBay. Occasionally, an item may not be available due to higher than anticipated sales in our retail center. An out-of-stock item can take up to 7 days to be ship.

  • We have done our best to ensure that all information about an item is accurate and up-to-date but errors and omissions can occur and are subject to correction. If you see an error let us know so we can fix it.

  • Some items come in a variety of colors - we note that color is of our choice on those and we ship what is available.

  • We are set-up to ship to USA only at this time. We hope to eventually add International shipping but don't at this time.

  • Orders placed from noon EST Friday through 8:00 am EST Monday are considered as weekend orders and will be processed as Monday's orders. These will ship Tuesday or Friday depending on timing.

  • All orders must be shipped. No order pick ups.
     


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