Sorry, but we do not accept this method of payment.
Do you accept COD?
Only for shipments to Italy, for other countries , please contact our
14. Who has to pay for the returns shipping
If the item sent is defective or not correct, the seller will pay for it,
just wait for further instructions, if the buyer doesn't like the item or it
has bought it in a wrong size, the buyer has to pay for it.
15.Who has to pay just in case of re-sending a
If the returned item was faulty or not correct, the seller will pay for
it, if the returned item was replaced with another one because not liked or
in the wrong size, the buyer has to pay for it.
16. Do I have to send back also the box and
Yes, everything that has been previously sent with the item.
17. What happens if the purchased item is not
available anymore and can't be dispatched in case of faulty or out of stock
You will be immediately informed about this and you can get a full refund
or replace the missing item with another one.
18. If I am not satisfied by the service or the
item or anything else, do I have to leave immediately a negative fb?
No, please contact as soon as possible our Customer Service and we will
try to sort it out as best as we can, we are here to help you before, during
and after the purchase.
19. Is the Customer Service always reachable?
From Monday to Friday from 9.00 am up to 6.00 pm (Italy Time) and on
Saturdays from 9.00 am up to 1.00 pm. ( Italy Time) Lunch Break from 1 pm to
2 pm (Italy Time).
20. How can I contact the Customer Service?
Through Ebay, email, skype and telephone.
21. If I buy an item and the following day it is
listed with a further discount, do I get the discount as well?
Sorry, but it is not possible, if already paid no refund, if not paid yet,
we can cancel the purchase and you can buy the item at the new discounted
22. In case of faulty goods , do I have to
re-send the item to you or can I go to a local jewellery Store?
The warranty is international, so you can go to a local store, which is
an official retailer of the brand.