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Great Products! Great Prices! Great Service!
ecWorld Imports is a small family-owned customer-oriented
provider of great quality products at great prices!

We're focused on customer satisfaction and have built
our reputation based on great friendly service and honesty.

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STORE POLICIES

Basic Agreement:

Congratulations on your purchase!  Our goal is to provide Great Products, at Great Prices and Great Service!  By winning/buying our item(s) via eBay, you agree to the following terms:

Payment Methods:
Payment must be received within three (3) days of sale.  PayPal is the fastest, safest and preferred method of payment.  We accept major Credit Cards directly, and via PayPal. 
We also accept international payments via PayPal.  In accordance with new eBay policy, we can no longer accept Cashier's, Business Checks, Personal Checks, or U.S. Postal & Bank Money Orders.  For your safety, please do not send cash.

CA Sales Tax:
If item is being shipped to an address located within the State of California, we are required to collect sales tax, and will automatically add 8.75% to the price of the item to pay for California State Sales Tax.

Shipping & Handling:
We sometimes offer "Free Shipping" within the continental USA (excludes, Alaska, Hawaii & Puerto Rico) - please check the specific listing for details.  In some cases, we require the customer to pay for actual shipping costs (Please note that we don't make any money on shipping - our shipping costs are actual and very real).  Shipping costs for shipments worldwide can be found in the "Shipping and payments" tab of each listing.  If your State, Region, or Country is not listed, please contact us to request a shipping quote prior to bidding/buying.  Please note that some large and heavy items, such as luggage sets, come packaged in large boxes, and cannot be shipped to certain far, oversees, or international locations.

Combined Shipping Discounts:
We offer combined shipping discounts to Buyers who purchase multiple items within a short period of time, and pay for them together.  Upon receiving your request, we will do our best, where possible, to combine the shipping of multiple items in an effort to save you money on shipping costs.  Please feel free to shop our eBay Store and Auctions for multiple items - and when you're finished, just send us a quick note identifying the eBay items you wish to combine - we'll then proceed to merge and combine all items into a single invoice, and reduce the combined total shipping costs to save you money!  Please note that some large and heavy items, such as luggage sets, come packaged in large boxes, and cannot be combined into a single larger shipping package.

International Sales:
International Buyers are welcomed!  We can ship most of our items to most countries worldwide.  Please use the "Shipping and payments" tab located at each listing to determine your shipping costs to your specific country.  If your country is not listed, please contact us to request a shipping quote prior to bidding/buying. Please be aware that you may be required (depending on your country's import laws) to pay additional amounts, for Customs, Duty, and/or Broker Fees - we are not responsible to quote, or pay, for any such fees - we will, however, assist you in producing any reasonable documentation requested for this purpose.

Local Sales / Free Pick-Up:
You can save on shipping costs by arranging to pick-up your items at our main warehouse in Valencia, CA  91355 (please see instructions found in the "Office & Warehouse Hours" section).

Shipping Carrier / Time:
We reserve the right to ship items via any carrier we deem most appropriate (such as: USPS, FedEx, or UPS).  We do our very best to ship within one (1) business day of receipt of Credit Card or PayPal Payment Confirmation, or PayPal eCheck clearing our bank.  Please note that some items may take longer to ship due to inventory availability, or a "Holiday Rush" - so please be patient.  Once shipped, the item will be in transit from our main warehouse in Valencia, CA 91355 to your shipping location. 

100% Buyer Satisfaction Guarantee:
We offer a 100% SATISFACTION GUARANTEE! If you’re not completely satisfied with your purchase, we will refund 100% of your purchase price (less shipping costs), in accordance with our “Returns, Exchanges & Refunds” policy found below, or any special terms found on the actual listing. We offer GREAT QUALITY PRODUCTS and GREAT SERVICE at GREAT PRICES! We stand behind our products - as such, we do our best to present quality pictures and accurate descriptions of the item being offered in our listings. We're a small, but very honest, family-owned business - we're a trustworthy eBay Top-Rated Seller, PowerSeller & SquareTrade Member since 2000. Please read our POSITIVE FEEDBACK...and buy with total confidence!

Product Availability:
All sales are subject to availability.  In the rare event that we cannot provide you with the item that you have won or purchased, we will promptly refund your payment in full.

Returns, Exchanges & Refunds:
Returns, exchanges, or refunds MUST be initiated within fourteen (14) days of receiving the item, and MUST be pre-approved by us in writing. All items approved for return MUST have an RA (Return Authorization) number. Items must be returned, and arrive, at our location in a new & unused condition, and in their original box. Unless otherwise noted on the actual listing, we will refund 100% of the purchase price, however the Buyer shall be responsible for ALL shipping costs (to and from) - these costs are NOT refundable.  When the item includes "Free Shipping", the Buyer is responsible for the shipping costs required to return the product to our warehouse.  Items which are returned to us without our written approval or a RA number, will not be accepted, and returned to sender at sender's expense. Please note that there are no returns, exchanges or refunds on any wholesale, blowout, or closeout auctions / sales - these sales are final.  Units (such as desks or chairs) that have been assembled, or any product that has been used by customer (and are no longer new) cannot to be returned.  Some listings may require a restocking fee on any returns - please read the listing carefully prior to bidding and/or buying. Return of any Computer, Camera, Projector, TV, Cell Phone accessory, Consumer Electronics, Oversized Packages or Single Multi-Product Orders may be subject to a 20% restocking fee.

Office & Warehouse Hours:
Our office hours are: Monday to Friday - 9:00 am to 5:00 pm (Pacific Coast /California Time). Winning Bidders / Buyers can save on shipping costs by arranging to pick-up at our warehouse. Please call us FIRST at 1-661-705-3333 to coordinate a pick-up.  Please note that this is a warehouse for pick-ups only - it is not structured as a store where you can view, examine, or shop for products. Our address is 28751 Industry Drive, Valencia, CA 91355.

eBay Feedback Policy:

We don't play games.  Upon receiving your payment we will post Positive Feedback.  We hope you will do the same for us also - and rate us with 5-Stars in all categories. We are only human, and sometimes make mistakes, however we really try our very best to earn your best positive feedback and rating.  If for some reason you are not entirely happy or satisfied with your purchase, please contact us PRIOR to posting any Neutral or Negative Feedback, or anything less than 5-Stars. Please give us the chance to make things right!

                                                                                                                              

Contact Us:  
Please feel free to contact us with any question or concern you may have. To contact us, simply click on eBay's "ASK SELLER A QUESTION" link (located at the upper right-hand side of any listing page); or call us directly by phone at (661) 705-3333 during business hours (Monday to Friday - 9:00 am to 5:00 pm PST). Our fax number is (661) 705-3337.  Our knowledgeable and friendly staff is here to assist you!

Thank you for looking...we hope you ENJOY SHOPPING WITH US!!!