Shipping Options and Destinations:
All merchandise except for oversized items (e.g. plasma and rear projection televisions) advertised online are usually shipped via UPS or USPS.
All packages shipped from our online site that are valued over $250.00 require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address, so that we may keep you informed on the status of your order, and send you tracking information. You will be able to track your order online for an estimated time of arrival. UPS will attempt to deliver your package three times before returning it to E&B Electronics.
United States Postal Service (USPS)
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since UPS is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, E&B Electronics will contact you before the order is processed.
Oversized Merchandise Delivery:
Oversized merchandise (plasma, rear projection and LCD televisions over 37") are shipped via a trucking company that specializes in Home Delivery. Since these items are large and fragile they require special handling and cannot be shipped via standard delivery methods.
Merchandise shipped via this specialized Home Delivery service will be delivered in 5-7 business days following the shipping day. A shipping company representative will contact you while the TV is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00am and 5:00pm Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.
Today's TVs are sophisticated and delicate pieces of electronic equipment. We primarily use 2 methods of shipment, each with its own unique options.
A single driver will deliver the merchandise to your front entrance (threshold), provided that it is on ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance (threshold) that doesn't require stairs. If the entrance requires a flight of stairs please select our White Glove Service.
White Glove Delivery:
A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire*, and all the debris will be removed (does not include assembly or installation). Note:
Customer must notify E&B Electronics in advance to request White Glovery Delivery.
Oversized Merchandise Acceptance Instruction:
We take every precaution during our shipping preparation process to ensure that oversized merchandise gets to you in perfect condition. Every shipment is individually palletized.
Please see our Return Policy before signing for any item.
Although it is unusual for our oversized merchandise, shipped via our special Home Delivery trucking company, to sustain damage during transit, it is important to inspect the merchandise upon delivery! Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. It is not necessary to lift the merchandise out of the carton for inspection; you may simply remove the plastic tabs located on the side of the box, and then easily slide it off the merchandise.
Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do not refuse the delivery if you notice MINOR damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment.
If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery and make a notation describing the damage on the delivery manifest receipt. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been damaged.
Additional fees for oversized merchandise delivery will be applied to the following circumstances:
Redelivery (oversized merchandise only):
If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window, or request the driver to come back at a later time, there will be a $50 charge.
Refused Delivery (oversized merchandise only):
If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our standard 10% return processing fee.
Shipping Address Change:
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping destination.
What exclusions apply to the "Free Ground Shipping" Promotion?
Free ground shipping offer is not available for international orders, APO’s, PO Boxes or orders shipping to Alaska, Hawaii, Puerto Rico, or any other destination requiring air service by water. Please call for price quote on shipping
We will make every effort and use every good measure to deliver your order on time. E&B Electronics will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.
Order Processing Time:
E&B generally processes orders the very same day, however certain items may take approximately one or two business days to process an order before they ship, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines.