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Privacy Policy

Collecting Personal Information

  • When you place an online order or contact we need to know your name, e-mail address, mailing address, billing address, and payment information. This information allows us to process your order, and to notify you of your order status.
  • When you sign up for our e-mail newsletter, we need only your e-mail address.
  • When you sign up to receive notice about our sales or store events through the mail, we need your name and mailing address.
  • When you enter a contest or provide information for other promotional events, we will ask for the information needed to administer the contest and notify the winner.

To serve you better, we may combine information you give us online and in our stores about your shopping activity and product interests. We may use this information to enhance and personalize your shopping experience with us, and provide you with service and products tailored to your specific needs and interests. You may also receive periodic mailings from us about new products, services, discounts, or special promotions or events. If you do not want to receive such mailings, please copy your mailing label and customer number with the letters "DNM", and mail to:
EMS, Mailing Preferences
One Vose Farm Rd
Peterborough, NH 03458.

Using / Sharing Personal Information
We do not share with others any personal information that you provide to us through our website or through our website's customer service department, except with your consent or as described in this Privacy Policy.

We may share personal information that you provide to us through our website or through our website's customer service department with our affiliates, vendors and suppliers. In turn, our affiliates, vendors and suppliers may share this personal information with their affiliates and with vendors and suppliers whom they engage to perform services related to our website or the operation of our business. Examples of these services include website operation, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, customer service, marketing and promotional material distribution, data analysis and, where applicable, data cleansing. These affiliates, vendors and suppliers are authorized to use this personal information only in connection with the services they perform.

We occasionally provide your name and postal address (but not your e-mail address) to a select group of companies whose products you may find of interest. If you do not want us to share your information with other companies, please call us at 888-463-6367, click here, or copy your mailing label and customer number with the letters "DNR", and mail to:
EMS, Mailing Preferences
One Vose Farm Rd.
Peterborough, NH 03458.

On rare occasions, we may also have to provide information to a third party:

  • In response to a subpoena or a valid administrative request from a law enforcement agency, or otherwise when we believe in good faith that the law requires it (i.e. when someone is suspected of being involved in illegal online activities).
  • To protect the rights or property of EMS or its affiliates, vendors or suppliers.
  • Under limited circumstances specifically described to you when we collect the information, such as in the rules of sweepstakes or other promotions.

Protecting Children's Information
EMS does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18, you should use our website only with the involvement of a parent or guardian and should not submit any personal information to us.

EMS does not knowingly collect personal information from children under age 13. If you are a parent and believe we may have inadvertently collected such information, please notify us immediately by sending an e-mail to support.ebay@ems.com or by writing to us at:
Eastern Mountain Sports One Vose Farm Rd. Peterborough, NH 03458.

As a member of eBay, you are also protected under eBay's Privacy Policy, which you can read here.

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