 |
| Q:What is the cost of shipping to ______? |
|
| A:For most items, the "Standard Flat Rate Shipping Service" price shown at the top of the listing is the total shipping and handling cost (excluding insurance) to anywhere in the 48 contiguous U.S. states. Costs are higher to AK, HI, PR, and other countries--in this case, please click on the "Calculate Shipping" graphic to get your delivery costs. |
| Q:Do you combine shipping? |
|
| A:Yes. Our shopping cart system will automatically provide a combined shipping and handling discount on similarly-sized items where practical. Unfortunately, we cannot provide quotes for combined shipping while the listing is live. |
| Q:Your shipping cost is higher than I expected… |
|
| A:Both FedEx and USPS surcharge many packages based on their size, sometimes causing the shipping cost to be higher than you might expect for the item's weight. We want your item to arrive promptly and safely, so our shipping cost also includes a nominal handling fee to cover our first-quality packing materials and professional packing services. |
| Q:Do you ship internationally? |
|
| A:We can ship most items to Australia, Canada, Guam, Israel, Japan, Mexico, New Zealand, USVI, BVI, and European Union countries. When international shipping is available, the rates will be shown in our shipping calculator. International shipping may not be available on some larger items due to postal regulations. |
| Q:Will you send me an invoice for my item? |
|
| A:No invoice is necessary. To get your total due, simply click the Pay Now link in the listing to enter our checkout system. During checkout, you can see all of the available shipping options and the cost of each. When you select the shipping method you prefer, the system will show you your total due. |
| Q:Will you add a Buy It Now on this item? |
|
| A:If you do not see a Buy It Now on the auction, then this is not available. We do not end our auctions early. We hope you'll consider bidding in the auction instead. Remember that if you enter your desired Buy It Now price as your maximum bid, you might still win the item for less than that. |
| Q:Can you send me additional photos of an item? |
|
| A:Unfortunately, due to the high volume of items we receive each day, we cannot take additional photos of specific items. |
| Q:If I win, can I pick the item up in your store? |
|
| A:Yes, if you are the winner, you are welcome to pick it up at our store. We do not charge a pick-up fee. Please help us expedite your pick-up by checking out and paying online before coming in to pick up your item—just choose “Pick up in store” as your shipping method. |
| Q:Does this listing include all pieces, parts and accessories for the item? |
|
| A:Because we are not experts on many of the items we list, we may have no way to know what pieces, parts, accessories, etc. "should" be included. Therefore, if an item is not pictured and/or specifically described in the listing then it is probably NOT INCLUDED with this item. Please inspect the photos and ask any questions before bidding or buying. |
| Q:What forms of payment do you accept? |
|
| A:We accept PayPal (including eChecks), Visa and MasterCard, and U.S. Postal Service money orders (as long as we receive them within 7 days after the auction ends). We can also accept cash for in-store pick-ups only--please do not send cash by mail. We do not accept personal checks. |
| Q:What is your return policy? |
|
| A:Items may be returned for a refund only if they were significantly not as described in the listing. To be eligible for a refund, you MUST contact us within 3 days of receiving the item to obtain a return merchandise authorization, and
then return the item to us within 7 days after we issue the RMA. Shipping and handling costs are not refundable. |
| Q:Can I inspect this item in your store before bidding? |
|
| A:Yes, you are welcome to inspect it at our store before the auction ends. You can find our store address and phone number under the 'About Us' heading in the auction listing. For a map and directions, please visit our website at www.iSoldItDallas.com. We are open from 10 a.m. to 6 p.m. Monday through Saturday. |
| Q:Will you indicate “gift” on the Customs declaration form so I don’t have to pay import duties? |
|
| A:No. Declaring a shipment as a "gift" when it actually contains purchased merchandise is a violation of United States federal law that carries stiff penalties including fines and imprisonment. Therefore, we identify all purchased merchandise as such on the Customs declaration for international shipments. We cannot make exceptions to this policy. |
| Q:Will you indicate a lower value on the Customs declaration form to reduce the import duties? |
|
| A:No. We specify the winning bid amount as the item value on our export declaration. The shipping and handling cost will also be shown. |
| Q:Why did my country’s post office charge me taxes/duties/fees to deliver my item? |
|
| A:The post office in your country may impose Customs duties, VAT and/or import brokerage fees on one or both of these amounts by the post office in your country. These are not included in our shipping fees (in fact, eBay prohibits us from including them), so they are your responsibility to pay upon delivery of your item. |
) 
