Welcome to "Eclectic Supply"!
We want to ensure that your shopping experience is pleasant, fast, and smooth. Our most important policy information is already in the item description, but for your convenience we have expanded it here.

Processing Time: Items are IN STOCK and ship from Canada, within 48 hours of cleared payment (although we usually ship the same day).

Delivery Time: Times below are estimated and do not count holidays, weekends, or the day you pay for your order. Delays due to Customs inspection and seasonal (Nov/Dec) traffic are beyond our control and should be anticipated. If the estimated time passes and you still do not have your parcel, contact your post office - they may be holding it for pick-up and were unable to notify you (this DOES happen).

USA approx. 5-10 business days (military APO/FPO up to approx. 20 business days)
Canada approx. 2-8 business days
All Other International approx. 6-12 business days

Overdue Shipment: Keep in mind that Customs inspection often delays delivery by several days - please be patient! On rare occasions parcels shipped outside Canada can take 3 or more weeks to arrive, but very few ever actually get lost (Canada Customs recommends that USA & International customers wait 30 days before assuming a parcel is lost). Check with your local post office to see if it is waiting for pick-up (they may have been unable to notify you - this DOES happen, even with very small parcels!).

Customs: Customers located outside of Canada should expect their country's Customs to hold the item for inspection, which may cause delays. We cannot control nor predict how long inspection/delivery will take. Also, we cannot lie about the value of the parcel contents on the Customs label. Lying to Customs is ILLEGAL (it's a federal offense).

Insurance: By default, most parcels are shipped WITHOUT insurance (people generally don't want to pay $5+ to ship a $.69 item), but we will gladly provide it upon request. Canada's insured postage rates differ depending on destination - contact us before sending payment and we will give you a quote. Uninsured large combined orders may be upgraded to include insurance at our discretion.

Rush/Express Rates: via Canada Post's XpressPost service available upon request. Inquire BEFORE sending payment. Sorry, we will not ship by UPS/FedEx/DHL etc.

Pick-Up: Sorry, we are no longer able to offer pick-up service.

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Payment MUST be received within 7 days of purchase/win date, regardless of payment method
(for multiple items, due within 7 days of first item). Sorry, WE DO NOT MAKE EXCEPTIONS.

Payment Options: CREDIT CARDS/ECHECK/DEBIT transactions processed online via the PayPal checkout at no charge to you. Sorry, we cannot accept credit cards over the phone. You are not required to register for a PayPal account to use the checkout.

• Note: If you use the "PAY ALL SELLERS" option at PayPal, double-check that a payment to 'eclectisupply' was included on your transaction receipt - sometimes the "pay all" system doesn't work.

Buying Multiple Items: Items won/purchased within 7 days and PAID IN ONE TRANSACTION (within 7 days of first item) will be shipped together. If you want the shipping discount DO NOT PAY FOR ITEMS INDIVIDUALLY!! Ask us for a combined invoice so you can pay for everything in one fast, easy, consolidated payment.

SORRY, WE CANNOT OFFER THE DISCOUNT OVER MULTIPLE PAYMENTS! We cannot refund/omit shipping charges on subsequent orders once you've already sent a payment. Every payment we receive accumulates transaction fees; also repacking orders wastes time, paperwork and shipping materials, and creates an accounting nightmare at the end of the year. But usually it is simply too late since we tend to ship orders on the same day they are paid for.

Sales Tax: Canadian orders will be charged 5% GST (or 13% HST depending on province) on final total. BC orders will also be charged 7% PST on final total.

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If you used the "PAY ALL SELLERS" option at PayPal, please check that a payment to 'eclectisupply' was included on your transaction receipt. Sometimes the "pay all" system doesn't work, and if it didn't we cannot possibly know that you attempted to pay us!

Payment Reminders: We send 1 invoice within 24 hours of your win/purchase, and 1 friendly payment reminder within 4-5 days if payment has not yet been received. If payment is not received within 7 days, on day 8:

• An Unpaid Item Claim will be opened
• The item(s) will be relisted
• An Unpaid Item Strike will made against your account within the next 7 days.

Non-Communication: If you do not communicate with us, we can only assume you abandoned the transaction. Unfortunately, telling us a long story about why you couldn't pay and then trying to send payment that is weeks overdue is pointless - the items will have already been relisted and very likely sold by then. We are not a collections agency - if you don't pay within the required amount of time, we will simply make the item available to someone else.

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Returns accepted within 30 days of purchase/win. Shipping costs are non-refundable. Wrong size? Wrong colour? Don't like it? No problem, just let us know before you ship it back. We can accept a return or exchange (new shipping charges will apply to exchanged items). Item must be UNUSED and returned in original packaging within 30 days of purchase/win.

Refunds: Refunds issued via PayPal ONLY (to the email address used during the original transaction), including credit card payments and all other payment methods. Refunds are credited based on the funding source of the original payment:

• Credit card: funds will be credited to your card (may take up to 30 days to appear on statement)
• PayPal account balance: funds will be returned to your PayPal account balance
• Bank transfer/debit: funds will be credited to your PayPal account balance
• Other sources: (money orders, cash pick-up, HyperWallet, etc.) funds will be credited to your PayPal account balance

If you do not already have a PayPal account or did not pay by credit card, you must register at PayPal to receive your refund (registration is free). You can then transfer the funds from PayPal to your bank account, or keep the balance at PayPal for future use.

Late Shipments: If the item was shipped without insurance we cannot issue a refund if the parcel is lost in transit, since an insurance claim cannot be opened to get the money back. Keep in mind that Customs inspection often delays delivery by several days - please be patient! Very few parcels ever actually get lost (Canada Customs recommends that USA & International customers wait 30 days before assuming a parcel is lost). Check with your local post office to see if it is waiting for pick-up. They may have been unable to notify you - this DOES happen.

Damaged/Defective Items: Due to occasional manufacturing flaws, sometimes things are less than perfect. We inspect each item and try to describe any flaws in the listing, but sometimes you just don't know until you go to use it. Contact us and return the item (or just the defective pieces) within 30 days of win/purchase for a refund or exchange.

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Policy: We leave positive feedback for you as soon as we've received your payment and shipped your order. We ask that you leave positive feedback for us once you've received your order and are satisfied that your items are as described in the listing.

If you are dissatisfied enough to consider leaving a less-than-happy comment, you should be dissatisfied enough to contact us for a resolution. We believe in top-notch customer service, are always polite and professional, and will always do what we can to work with you to ensure your full satisfaction. However we cannot help you if you do not contact us!

Frustrated About "Slow" Shipping? Once we've shipped your item (we notify you by email the day we ship, which is almost always the same day you pay) we rely on the postal service to deliver your parcel in a timely fashion. Since delays due to holidays, Customs inspection and seasonal traffic can slow down delivery, it is unfair to assume that we can control how fast (or slow) the postal service operates. Please take this into account when leaving feedback.

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