To be eligible for return items must be in resalable condition. All returns require a Return Merchandise Authorization Number (RMA#). An RMA must be requested within 3 days of the delivery date. To obtain an RMA# please send an email to our
ebay email Include your eBay user id, title and number of the item you wish to return, along with a brief description of the reason for the return.
The returned package must be received within 5 business days of the RMA# issue date. Any items received without an RMA# will be returned to sender.
When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
All returns, with the exception of a defective exchange, are subject to an 15% Restocking Fee Returns must be in the original, sealed condition. If you are returning a brand new product that you opened, please note this in your request for RMA#
You are responsible for the shipping for the return and if your item is NON-Defective you will be reimbursed less the original shipping fee.
*THERE ARE NO RETURNS ON SOFTWARE DJ CONTROLLERS, SOFTWARE DRIVEN PRODUCT, or SOFTWARE PRODUCTS. NO EXCEPTIONS