| Customer service & return policy |
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Get the returns form. Use the return form to explain why you are returning the item(s) and the action you would like taken with the return. To get the form, please contact us through eBay's messaging system within 14 days of receiving your order.
You will use your order number as your Return Authorization.
Make sure you mark your order number on the outside of the package being shipped back to Electrique Boutique. This can be done by using the return label, that is included on the top of our new invoice. Please do not refuse packages as we will charge a 25% restocking fee.
How long do I have to return an item?
You have 14 days from the day you receive the shipment to have the item back to us for it to be eligible for a refund or store credit. Please check your order when it arrives to make sure everything is correct and fits just how you want it. Please do not send back items after this time frame as the return will not be processed and the cost of shipping the return back to you will be your responsibility.
What can you return?
Electrique Boutique only accepts items back that are unworn and unused. We will also not take back items that smell of smoke, perfume, or body odor. Please be sure to try on your merchandise in a smoke-free environment. Clothing that has metallic coloring has a tendency to discolor when exposed to lotions, perfumes, oils, or normal washing. Items that have been discolored will not be accepted as a return.
Please be aware that there are items we ship out that are not eligible for return. These items are noted on the site. If you return an item that is not eligible you will not receive a credit, and you will have to pay for the return shipping if you would like the item back after returning it to us. So please read the site and your invoice before returning items back to us.
Hosiery, lingerie, swim wear, eyelashes, wigs, and certain costumes are considered intimate apparel and cannot be returned due to health regulations.
All items must be returned to us in new resalable condition, with all packaging and tags.
What will be done with my return?
Once the item(s) are delivered to our warehouse we will put them into processing to check the condition of the items and eligibility of the service. Shipping charges on original order will not be credited back. When the return is verified as valid we will credit the original payment method. The credit process may take up to 21 days.
We are no longer offering exchanges. If you would like a different item in place of the one you have, you can place a new order and do a return for a credit. This is much faster and easier than doing exchanges. In the event that you do not receive your product, you will be able to get a replacement of that item. If a replacement is not available then we will issue you a store credit.
Another option is when you are placing your order and you are up in the air about what size will work best, you can order two different sizes and return the one that doesn't fit the way you want. Please be sure to return the second item to us in a timely manner.
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