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| Q:What is your return policy? |
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| A:Our return policy is completly hassle-free. If you're not 100% satisfied with your purchase, simply return it to us in the same condition it was received and we'll refund 100% of your money. It's that simple. No hassle, no questions! |
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| Q:Do you combine shipping? |
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| A:Absolutely! If you’re purchasing more then one item from us, we'll automatically combine shipping to reduce shipping charges for you. If you require a combined shipping quote beforehand, please email us the item numbers of the items you wish to purchase and your zip code and we’ll provide you a quick and painless shipping quote. |
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| Q:When can I expect my order to arrive? |
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| A:We typically require 24-28 hours to process your order and have your item(s) shipped. Once your item is shipped, depending on the shipping method selected, you should expect to receive your item(s) no later then 10 days after it's been shipped. For our international clients, it’s typically no later then 10-14 days. |
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| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping and handling is almost always listed on each item listing. If it's not, it’s usually because the item for sale is very heavy and/or oddly shaped and shipping and handling charges would vary significantly based on your location. If this is the case, please email us with your location and we'll send you a shipping quote ASAP. |
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| Q:Do you ship internationally? |
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| A:Absolutely! We ship worldwide and to almost any county on the globe. The only countries we don't ship too are those located in or around the Middle East, Africa and those prohibited by US law (i.e. Cuba (embargo)). If you're unsure whether or not we'll ship to you, just send us an email and we'll be glad to let you know. |
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| Q:Can you declare our shipment as a gift for customs purposes? |
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| A:No. Any import taxes or customs fees are the responsibility of the buyer. Orders requiring customs forms will be processed accurately. We will not list inaccurate or misleading information on any customs form. |
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| Q:You have a part(s) I need in one of your electronic component kits, can I purchase the part(s) I need separately without ordering the entire kit? |
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| A:Absolutely! Almost ALL of the parts you find in our electronic components kit can be purchased separately at our online store located on our website. Just email use with the parts you need, and we'll show you how to purchase the parts you need separately. |
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