Hours of Operation
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You can make purchases at TheCyberMartStore 24 hours a day – 7 days a week |
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Our office is closed on Saturdays, Sundays & Holidays. Vacation times will be posted as needed. |
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Emails will be answered as soon as possible, although they may not be answered when our office is closed. |
Order Inquiries
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I have questions about my order. What should I do? |
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To find out your order delivery status, just go to "View Order Details" in the Ebay listing you made the purchase from and click on the tracking link, See shipping schedule below for additional information. |
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For all other order inquiries, send us an email. |
Shipping Schedule
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Please allow enough time for your order to be delivered before inquiring on the status. |
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Orders are generally shipped within 1 business day of receiving payment. |
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You will receive an email stating when your order was shipped. |
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Please keep in mind that during holidays, shipping could take a bit longer. |
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Please refer to the following shipping times for your chosen shipping method. |
Please refer to the following shipping times for your chosen shipping method.
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Domestic Service |
Estimated Shipping Time |
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International Mail Service |
Estimated Shipping Time |
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First Class Mail |
1-3 Business Days |
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First Class International |
Varies |
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Parcel Post |
2-9 Business Days* |
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Priority Mail International |
6-10 Business days |
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Priority Mail |
2-3 Business Days on average |
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Express Mail International |
3-5 Business days |
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Express Mail |
1-2 Business Days |
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Global Express Guaranteed |
1-3 Business days |
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Media Mail |
2-9 Business Days* |
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Shipping to an APO/FPO |
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Please note that orders shipped to APO/FPO zip codes are received by the US Military Post on the same schedule as our domestic shipping schedule, then we ask that you understand that you need to allow an additional 1-2 weeks for the military postal service to deliver your package if its final destination is a location within the United States or 4-6 weeks if its final destination is overseas. |
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After we ship your order, please understand that it is in transit with the postal carrier, and we have no control over any delays they may encounter! |
Insurance
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TheCyberMartStore will not be held responsible for items damaged in the mail system. |
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Purchasing insurance is up to the buyer. Insurance is recommended. |
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International insurance is only available for Priority & Express Mail International & Global Express Guaranteed. |
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Replacement merchandise for insured items damaged in transit will be shipped to you free, by the same means as you chose when you made your purchase. |
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Insurance covers the cost of merchandise & shipping costs. Any handling fee & the cost of insurance are not covered. |
Insurance Claims
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Damaged Items |
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If you receive a damaged item(s), you understand that you will have to notify us of the damage and we will send you an email that will need to print and then complete the form and sign it. Once we receive the completed form we will process your claim with U-Pick Insurance. |
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Upon receipt of the claim form we will replace your item and ship it to you free of charge by the same shipping method as you chose when making your purchase. |
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All claims must be filed within 90 days of the ship date. Also, if the claim is for lost shipments you must wait before filing: |
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21 days for domestic shipments |
60 days for shipments to Italy |
45 days for shipments to all other international locations |
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Upon receipt of the claim form we will replace your item and ship it to you free of charge by the same shipping method as you chose when making your purchase. |
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If a replacement is not available, we will refund to you the purchase price plus shipping cost, by Paypal or check depending on the payment method you used to make the purchase. |
Satisfaction Guaranteed or your money back - Hassle Free Return Policy
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At TheCyberMartStore we stand behind our products 100%. So, if you are not pleased with your purchase for any reason, simply email us within 7 business days of receipt and ship it back to us within 14 days of receipt for a full refund of your purchase price. |
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Shipping and handling fees are not refundable. |
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You must include the original invoice with the items you are returning. Make sure to specify on the invoice the reason of return and if you are looking for an exchange or refund. If you choose to have your items exchanged, please note the exact item you are looking for. |
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We recommend that you insure your package and ship it via a trackable carrier method. TheCyberMartStore can not replace, refund or provide credit for any item lost during return shipping. |
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Our Return Center will process your refund by Paypal or check, depending on how you originally paid for your order. Please be advised that you can expect a replacement or refund within 7 to 14 business days of our receiving your return. |
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Damaged or Defective Merchandise. |
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If you believe a product that you received from TheCyberMartStore.com is defective or was damaged in transit please contact us
Note: All returns must be made within 14 days of receipt. |
Privacy and Security
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Is my personal information private and secure?
Absolutely, we want you to have a great time shopping and find something you love for a great value, nothing more. Your information is safe with us. |
Our customer Service staff strives to make your experience with us more enjoyable and convenient. We will make every effort to get back to you within 24 hours (during business days).
Please email us anytime with questions or concerns.
We thank you for shopping at TheCyberMartStore.
Copyright © 2011 TheCyberMartStore Co. All Rights Reserved |
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