All purchases* (see below for exceptions) are returnable if (UNOPENED) within 30 days. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free shipping or paid a promotional shipping price.
A minimum 15% restocking fee will be applied to any (OPENED) merchandise that is not defective. All opened merchandise must be returned in the original manufacturer's box with the UPC intact and the product serial number must match the serial number on the manufacturer.s box
*Televisions - All televisions may be returned within 30 days of receipt for a refund/exchange (excluding shipping cost.) Opened merchandise is subject to a minimum 15% restocking fee. It is the customer.s responsibility to pay for return shipping cost to us and we will pay for the exchange to be sent back to you.
*DIRECTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DIRECTV or any installed car stereo products.
For the convenience of our valued customers, we offer an easy to follow return policy for defective items. Eligible defective products** may be returned for an exchange within 30 days from the date your product was delivered. Defective products must be returned in the original box with all packaged materials including any and all promotional materials shipped with product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.
**Due to manufacturer restrictions, the following products are not covered under our 30 day defective return policy and will be covered exclusively by the manufacturer's warranty.
Appliances, cellular phones, car audio products, satellite products (DIRECTV, Sirius, XM) and HDTV receivers.
Please refer to the included documentation on how best to reach the manufacturer if you experience difficulty with any of the aforementioned product categories.
If you require further assistance, we can be reached at: (888) 257-7500
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply refuse the shipment. If the shipping company has left and you realize that your shipment is damaged, immediately contact customer service at (888) 257-7500, as we only have 21 days to file a claim with FedEx.
Refusing Undamaged Products
In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promotional shipping, you will still incur the full shipping price upon refusing the package.
Return Shipping Costs
Electronic Express does not pay incoming shipping fees. In the case of defective product exchanged for new product, Electronic Express will pay outbound shipping. Returned merchandise must arrive within 30 days of Return Authorization.
To setup a Return Authorization, please call us at (888) 257-7500, and we'd be happy to help get you setup. Regrettably at this time, we cannot setup RA's via email.