Elegant-antique
Elegant-antique
Maintained by:
elegant-antique ( 2659)
THANKS FOR YOU VISIT, EXPECT CAN BE SERVANT FOR YOU,YOUR SATISFACTION IS OURS GUARANTIED!!! If have any questions, please ring me:+8613817252759,or email:myartmammon@yahoo.com.cn.
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We accept(1)Western union Money transfer(2)Wire swift(3)International money order(4)Visa transfer(5)Paypal
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General Interest
 
Customer Service

Elegant-antique is committed to customer service and meet customer expectation. We've created a user-friendly customer service page to make shopping easier for you and to help answer any questions you may have. If an answer to any question you may have is not found here, please contact us directly at myelegantart@yahoo.com or Please click here to learn more about elegant-antique We will be more than happy to meet you.
　
Our Customer - Our NO. 1 Priority
We're always eager to hear your suggestions and comments about how we can make shopping easier and better for you. We always leave positive feedback for our deserving customers, and we hope that you will do the same. If you're considering leaving us negative feedback, please allow us the opportunity to correct the matter and ample time to investigate the problem thoroughly. More than likely, you'll be completely satisfied once we've found the solution to the problem. Just remember - You are god and we are not , sometimes we do make mistakes.
Your Satisfaction & happiness- Our #1 Goal

Our goal is "bring what you want to you ".We do our best to meet your needs and offer best service to you.If you see an interesting item that is not available in our store and you want to hold it, send us an email - and a photo available. We can do our best to help you locate it.Sometimes,you miss bidding,email me,I will put it again in ebay "buy it now"  or do according to your demand.

Track Order
Most of our packages are delivered by EMS (Express mail service). After your items have been shipped,tracking information will be emailed to the recipient so that you may track your package, from pick up to its arrival destination.

　

We have provided track links that will lead you directly to tracking services within each respective site. To track your package, copy the tracking number provided in the confirmation email and click the corresponding link located to the left. Next, paste the number in the corresponding box and you will get the imformation at once..

　

If your shipment does not show, try again in 12 to 24 hours. All tracking numbers are transmitted electronically from our location; however it may take several hours for systems to cycle the next tracking update.

　

EMS is a very safe air shipping.Even you don't track it, the item usually arrive in 4 to 7 days.We will help you to track it too.

　

World EMS tracking site
(United States)
 (Australia)
 (Ukraine)
 (Austria)
 (Cambodia)
 (Canada)
 (France)
 (Germany GDSK)
 (Hong Kong)
 (Ireland)
 (Japan)
 (Korea)
 (Georgia)
 (Uganda)
(New Zealand)
 (Russia)
 (Singapore)
 (Taiwan)
 (Belgium)
 (Brazil)
 (Czech)
 (Ghana)
 (Denmark)
 (Finland)
 (United Kingdom)
 (Iceland)
(Germany EMS)
 (Israel)
 (Italy)
 (Luxemburg)
 (Norway)
 (Portugal)
 (Sweden)
 (Spain)
 (Switzerland)
 (India)
 (Vietnam)
 (Malaysia)
 (Slovakia)
 

Payment Methods
　

1.Accept Credit Card payment via www.paypal.com.Registered paypal's email:Myelegantart@yahoo.com.
2. Money Order 
3. Western Union Money TRANSFER(see http://www.westernunion.com) or Moneygram(see http://www.moneygram.com)
4. TT (Bank wire Telegraphic transfer / Internet-bank Funds Transfer);
5. CASH via Registerred mail. AirMail, any Major CURRENCY of equal amount (US$, AU$, C$, EUR, GBP, HK$, RM, SG$,YEN).

 
Shipping & Insurance
We mail most of our packages through EMS First Class and Priority Mail services . All items are shipped from our location on Mondays to Fridays, excluding holidays and weekends. Average delivery time is 7 to 10days from the date of shipment.

If you use sea shipping(SAL), it is not highly recommended, higher risk and not trackable.So many things are beyond control.and please be patient to wait the item arrive as it takes one month or more to arrive.

  

Shipping charges

 Multiple items purchase is advantaged for you and me.In that case , high start fee will be eliminated for each item.We will offer favorable shipping discount for you.If you are not sure ,please email us first before bidding.You can tell me all items number that you are interested in,I will tell you total cost including shipping cost,if you approve of such price,you can bid it without burden.

　

For specific charges, please see each individual listing.

Return Policy
Your satisfaction is guaranteed! All of our auctions have a 15-day return privilege. We try to describe and image our items as accurately as possible, but because of the limitations of the internet we understand that it is difficult for you to determine the condition or nature of our items listed on e-Bay. We want you to be happy in your purchase.You may return this item(s) for any reason (as long as the item has not been materially changed or modified). We will refund payment minus eBay listing fee/commission and postage.

FAQs/Help
Here are answers to frequently asked questions. If there is a question not found here, or you needs more explanation, please contact us. We are eager to assist you.

Q: How can I find exactly what I'm looking for in your store?

A: it is my glory of my store in your bookmarked,then you can catch me at any time. Searching within out store is easy. On our main page, there is a search feature which enables you to search for keywords by title or in each listing description. There are also customized search links located within each listing and in our store pages. If you still are not able to find an item, you can always email us for a link or customized list.

　

Q: I've sent two emails and I have not received a reply. How can I contact you?

A: All inquiries are very important to us. As email is our primary means of communication, we attempt to answer every email thoroughly and in 24 hours.  Rarely, but sometimes, internet services may be down. Rest assured, we will respond to your email. If all else fails,  you can phone me by 0086+21+51089789.
　

One thing to note:please make your box accept our mail first.Sometimes buyer's email system mistakely suppose our email as spam, which make us great difficulty to reach your email box.

Q: Do you deliver to my country?

A: We ship worldwide. EMS enable us to deliver most countries in the world.however the fee will vary due to different location.If you don't find the fee in the listing, email us.

Q: What is the maximum number of items I can combine in one shipment?

A: Currently, there is not a limit to the number of items we will ship. Multiple items may be shipped at a combined fee as long as they are purchased within the specified time and paid for in one single payment. However , we recomment you email me the order first.We can offer more discount due to the specified items.

　
  


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