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Contact Us
E-mail us anytime at
service@emeraldcityfabric.com, or call toll-free within the U.S. and Canada at 1-877-272-3891,
Monday-Friday 9 AM to 4 PM PST.
Shipping Information
We ship worldwide! Standard shipping service within the United
States is via US Postal Service First Class Mail (2-9 business day service), US Postal Service Priority Mail (2-3 business day
service), or FedEx Ground depending on quantity ordered. Standard shipping service to non-US destinations is via US
Postal Service First Class Mail International or US Postal Service Priority Mail International (6-10 business day
service) depending on quantity ordered. Upgraded shipping services such as express delivery are available upon
request and at additional cost.
We ship each business day so you can receive your purchase as soon as
possible.
If purchasing items from our other listings, we'll happily
combine shipping. Just let us know when you are through shopping/bidding, and we will send you a final consolidated invoice with combined shipping. Sorry, but orders paid separately are not eligible for combined shipping rates due to higher transaction costs.
United States Combined Shipping Rates
Save on shipping when you purchase multiple items from us. Domestic shipping for fabric yardage will never be
more than $4.95 with no quantity limit. Free domestic ground shipping for combined orders over $200.
Canadian Combined Shipping Rates Shipping to Canada for up to 8 yards of quilt-weight fabric
or up to 5 yards of 44" wide home dec fabric will never be more than $10.95USD. Shipping to Canada for 9 to 25 yards of
quilt-weight fabric or 6 to 15 yards of 44" wide home dec fabric is $25.95USD. Please contact
us for combined shipping rates for other items and larger quantities. Buyer is solely responsible
for all applicable customs duties or tariffs.
Other International ShippingShipping to the United Kingdom, France, and Australia for
up to 8 yards of quilt-weight fabric or up to 5 yards of 44" wide home dec fabric will never be more than $12.95USD. Shipping
to the United Kingdom, France, and Australia for 9 to 25 yards of quilt-weight fabric or 6 to 15 yards of 44" wide home
dec fabric is $41.95USD. Please
contact us for international shipping rates to other
countries or for larger quantities.
International Customs InformationImport duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional
costs will be prior to bidding/buying. These charges are normally collected by the delivering shipping company or
at the time you pick up your package. Please do not confuse them for additional shipping charges. We apologize but in accordance with
US and International government regulations we cannot mark packages as gifts or with a lower value than the actual
retail price.
Payment Terms
We strive to offer the most flexible payment terms for our
customers.
United States customers may pay via PayPal or with a major credit card over our toll-free number, 1-877-272-3891. International
payments are accepted in United States dollars via PayPal or credit card. PayPal eChecks must clear the bank before your purchase will ship.
Sales Tax
Washington State residents pay sales tax on the total
purchase price including shipping and handling charges.
Returns
Your complete satisfaction is our top priority. If you are
not satisfied with your purchase for any reason, we will refund your purchase price excluding shipping upon return receipt
of the complete item in good order. Due to copyright restrictions, we cannot accept returns
on books or patterns. Returned items must be shipped within 3 days of receipt. Our feedback rating tells the
story; we will delight you with quality products, professional service, and fast shipment.
Fabric Flammability
Please note that fashion and quilt-weight cotton fabrics
typically do not meet federal flammability standards for children's sleepwear. Please contact us for
further information prior to purchasing fabric for this purpose.
© 2006 - 2009 Emerald City Fabric & Craft, LLC
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