If you need anymore questions asked please click here Customer
Service
Do you have any kind of satisfaction guarantee? Empirecovers Car Covers
guarantees the size and quality of the products sent. If your product does not
fit your vehicle or is damaged upon receipt, EmpireCovers will send an appropriate
replacement.
What is your return policy?
Empire Covers will accept returns within 30 days of receipt. All returns which
do not fall under the satisfaction guarantee are subject to the terms and conditions
set forth below. All returned merchandise must be in new, unused, resalable
condition. Refunds for returned merchandise are for the item only, less a 15%
restocking fee. Shipping charges are non-refundable, and customers are responsible
for shipping the product back to Empire Covers. Before sending any merchandise
back, you must contact Empire
Covers by email. Include your full name, order number and reason for return.
Empire Covers will issue a return merchandise authorization (RMA) number. These
RMA numbers are valid for 30 days. All returns must have a valid RMA number
and are subject to inspection prior to processing a refund.
Do you accept international orders? Yes we do. If you are interested please go to a customer service page and present us with your address and we will process the order directly.
I have a problem with an order what can I do? Visit our customer service page and email us from there and we will get back to you shortly. All requests for returns will be responded to within two (2) business days.
What are your business hours? We are open Monday to Friday 8 am to 5pm.
Can I get the tracking number for my order? Yes. Please email sales@empirecovers.com. Include your full name and order number and we will gladly send you the tracking information.
What happens if the item is not available? We only have items available for sale on the website which we have in stock. Should we get an order for a backordered part, we will email you with an expected shipment date, and alternatives to your purchase if applicable.
Are the prices going to stay the same? Empirecovers has the right to change the prices for the covers as we feel necessary. We will not change the price during the transaction.
What are the payment methods you accept? We accept Visa, MasterCard, American Express and Discover.
How long does it take to receive my package? Orders ship within two (2) business days of being received. Actual transit time with the shipment carrier varies depending on the service selected.
Can I cancel an order? We will gladly cancel any orders that have not shipped. If your product has shipped, it will be treated as a return, and is subject to the terms and conditions of our Return Policy (FAQ #2 above).
) 
