Happy Bidding! Happy Erwinma!
Your Collectibles, Toys and Fun Product Experts in eBay!
I'm looking for some rare collectible items in eBay. However, my budget is limited and therefore I decide to do BUY and SELL to earn more funds to keep my hobby continue. I hope through eBay I can share great funs with you by introducing lots of good toys with creativity, innovation and technology!
Almost all shippment are shipped with 1st class Registered post but sometimes light weight, expensive but fragile items will automatically upgrade to Speedpost depending on location (HK and Asian countries which will be shipped with registered post only). A shipping notification with tracking number will be sent so buyer can track his item here http://app1.hongkongpost.com/CGI/mt/enquiry.jsp!!!
Happy New Year! As we are going to have our new year holiday, the post office will be cloased. There will be several days of delay on the shippment. We apologize for the inconverience caused and pls feel free to keep on shopping in our shop.
We start to provide Pre-order item services. Some pre-order item will have special early bird discount if buyer place order and pay within the limited time. Through pre-order buyer can enjoy lower price and more secure for their order, though we cannot 100% guarantee item are available due to unexpected order cut down from the local distributer. In addition, sometimes the launch date will be delay due to manufacturer decision, and we apologize for this inconvience caused first and buyer should be patience to wait for the arrivial of the item (we have special team to handle pre-order items to ensure fastest and quickest services for our valued customers).
We frequently put RARE item and Promotional SALES item in my eBay store. RARE items are those hard to find in eBay, which is my favorite collection or some good stuffs that I want to introduce to everyone in eBay. Promotional SALES items are discounted item or new items that I want to introduce to everyone here.
Please come back frequently and click below link for more details:
PRE-ORDER item: http://stores.ebay.com/EnFProShop_Pre-order-item_W0QQcolZ4QQdirZ1QQfsubZ5741837QQftidZ2QQtZkm
SALES item: http://stores.ebay.com/EnFProShop_Special-Sales_W0QQcolZ4QQdirZ1QQfsubZ1488660QQftidZ2QQtZkm
RARE item: http://stores.ebay.com/EnFProShop_Rare-Items_W0QQcolZ4QQdirZ1QQfsubZ1488659QQftidZ2QQtZkm
We have recently upgraded our shipping and packaging method. Those Japan anime figure with window box packaging will by default shipped with carton box with paper or bubble wrapping inside. This will be a good news for buyer who is care of the packaging. However, even shipped with carton box we still cannot guarantee item can receive with perfect condition. Therefore, buyer who is extremely care of packaging must contact us to custom made the packing method, however, fee will need to cover the extra fee required for over-packaging and shipping.
To encourage more purchases, we are now offering USD 3 discount for each additional purchase and is paid in a combined invoice (e.g pre-order item is not eligible for this discount as it is pack and ship seperately). This is a good news because as you purchase more, you can save more! Discount is by default calculated through eBay system therefore buyers are highly recommended to trust the eBay calculator or to do calculation by himself before bidding. If you find the total cost is differ from your calculation after bidding, normally USD 1 or 2 difference, you can let me know and I will adjust the invoice to make you happy before your payment. If you find too much difference, please re-calculate with the guideline post in this "ABOUT ME"page.
My "ABOUT ME" page is under construction and please feel free to comment to make it perfect.
People always ask me why we charge expensive shipping fee. Here we try to explain our business model so every buyer can fully understand before placing a bid.
A) Why we charge the same shipping amount even item is sold to Hong Kong bidder?
It is because we want fair trade between local (Hong Kong), asian countries and international bidders! We charge the same amount so everyone can have equal chance to win the item. We realize in eBay it is unfair for international bidders because they need to pay for more (I mean the total amount) for the same item. Therefore, we are willing to earn less in order to maintain this equality.
We want to invite more international bidding and therefore we are subsidizing for international bidder. That implies we do not earn extra money if we sell the item to local bidder. Local bidder should understand this and do not waste time to argue about the shipping cost (time is money).
Of course, we can offer USD 1 or 2 discount to HK or Asian (except Japan) winners only if they are polite and friendly. Actually shipment to Hong Kong and Asian countires will require special handling and apologize for only small discount can be made.
Sorry, we do not have local pick up services. My seller assistant is a young but charming high school graduate and therefore it is not safe for her to meet unknown people face-to-face.
B) Why we do not offer return, replacement or refund service?
We do not have return nor refund service because shipping is really expensive (unless buyer can pay for shipping cost for both shipments). All items are sold as-is and NO return, replacement nor refund even the packaging or items are not perfectly received.
We will ship item using your eBay address. Buyer must ensure it is 100% accurate as, per post office, a small error can cause huge delay in delivery or even item return. Also, buyer has to ensure their eBay address to be the same as the PayPal address as it is required by PayPal as well. In countries like US or Canadian, buyer must pay with confirmed address.
In some special case buyer want to purchase two items but ship to different address. This must agree with us prior to bidding, or buyer should use two different eBay IDs to place bid because our system will automatically look through the eBay ID and combine into one shipment process with only ONE address which is picked in random. This is not to save postage cost, but to let buyer receive item in one pack for convinence during pickup (though sometimes item will still be packed in two packs because sometimes it is not efficient to combine due to form factor limitation of each items). Please note we will not be responsible for any incorrect shipment if this is not followed.
Buyer should never leave negative feedback because of these reasons.
There are two exceptions:
1) if buyer can provide sufficient information to help us claim the post office that the item is lost during shipment (we will provide the tracking number and therefore buyer can check the item from the post office of their location). Normally shipment will takes 7 - 12 working days but in rare situation it will be 21 working days. Buyers are welcomed to send us message and we will do our best to help our valued customer to find out where their items will be.
2) if buyer receive an item that is not correct because of seller's error (please forgive my seller assistant. She is a human and certain amount of errors are understandable).
In both cases, buyer should contact us to solve any problem before leaving feedback. We are happy to do our best to make our customer satisfied! Please understand we cannot control of the postage services and therefore shipment delay or postage loss is never seller responsibility and therefore it is unfair to receive negative or even neutral feedback about it. We hope positive feedback will be received because of our great services and super-fast handling!
C) How to guarantee your item are in good condition when they arrived?
All items will ship with normal packaging (except for Japan anime figure with window box or bulk purchase will automatically upgrade to carton box packing). We do not want over-packaging (though buyer may think we over-charge for packaging or shipping). We want to save the Earth by using less paper and packing materials! Basically we will use recycle paper to pack the item. A layer of bubble wrapping will be added if we think the item are weak to withstand normal shipment. Normally the packaging is able to withstand certain amount of impact and this will not damage the items inside.
We heard of some case that postage service (especially USPS and occasionally UK parcelforce) will be vigorous and I must emphasis our packing method will never satisify this harsh requirement. If buyer is too care of the packaging please communicate with us and agree with the packaging method before checkout. We will charge for additional cost (due to insurance, box packaging and additional postage fee) to meet buyer specification. Buyer should trust that we will never over-quote and earn extra money from this packaging option.
Therefore, we are sorry that we will delete and never reply any request on packaging quote unless buyer has won the bidding.
In addition, we heard some of the cases that custom or post office from Italy or Canada has tight requirement on the parcels. Buyer from Canada or Italy should check and provide enough shipping instruction or information to us. Buyer need to pay for any additional charge due to postage return or tax/charge incurred. Or, if speedpost is the safe postage way, buyer can request to send with speedpost but they should be responsible for this additional postage fee before payment.
We normally use 1st class registered air mail to ship our items. It takes 7-12 working days or more for the item to arrive. Since it is international postage, extra delay in Custom clearance should be considered. For some special occasion, like Christmas, Easter, New Year, etc. there will be some unexpected delay due to the holiday.
D) Why we do NOT offer combine shipping?
For multiple purchase, the total cost will be the sum of the total cost for individual items minus seller discount. Buyer should do the calculation themselves.
International shipping are calculated by weight and therefore combine shipping will increase the postage cost accordingly. In addition, my seller assistant is earning the money per items, not per shipment nor per job and therefore handling fee will also be increased proportionally, let alone to talk about the eBay/PayPal fee.
To encourage multiple purchase, however, we can offer seller discount upon request (please send us request for invoice after winning the bidding and we will offer USD 3 seller discount for each additional item you purchase). Please understand we are selling items with the lowest possible profit margin, so if you are affordable to pay for this, please do not request for it. We will donate this extra money for charity in some fund-raising events, or we will collect them and buy for more expensive items but selling with the lowest price. That means, bidders can gradually have more choices and this also make our business more colorful too! It is a win-win situation!
For series bidder who really want the items but want more seller discount. We are happy to discuss before bidding (after bidding, we will not entertain any negotiation on shipping reduction). Please send me the target total cost and quantity. We will evaluate and probably will reply with a surprise (I mean good news!).
We are not the wholesalers and please do not ask for any wholesale quote. However, we are happy to ship with bulk quantity (e.g., walkie bit) if we found the target cost from buyer is attractive and reasonable.
E) Why the shipping cost look expensive?
I want every bidding start with USD 0.99. The number 99 in Chinese means long terms. We want long terms business in eBay and long terms relationship with our customers. That's why we want positive feedback, even we do not earn money in some of the transaction.
It is hard to define very clear, but we will try the best to explain the S&H into more details. All below costs will be clearly described in the item description and please read carefully before bidding. Basically the S&H will consist of three elements: postage fee, packaging fee and handling fee.
Postage fee is the actual postage spent to deliver the item(s) to you. We use 1st class registered international airmail postage from Hong Kong Post. We will do our best to provide a accurate number, however, there will still have approx. +/- USD 1 variation due to inaccurate guessing and derivation in final packaging method.
Packaging fee refer to the sum of packing fee, fee eat up by eBay and PayPal as well as the commission for my lovely seller assistant. It is hard to say how much the exact eBay fee and the PayPal fee will be, because they will depend on how the listing and final sold value it will be, but this number is not small!!! If the item need more re-list before it can sell successfully, it will need more eBay fee. Similarly, if the item finally bid with high cost, it will require more eBay and PayPal fee. So, normally I will put USD 2 - 5 depending on my own judgement about the value of the item. A lower system fee do not mean the item should sell in lower price, on the contracy, it may imply selling very well and therefore we can earn less each time by selling more.
Handling fee refer to the opportunity cost to put the item on auction. It may, may not or partly relate to the cost of the item. Some items has smaller handling fee even they are of high cost, it is because we believe they will sell very well and therefore the fixed cost has already been amortized and do not need a high handling fee to keep it operate. Some items has higher handling fee may because it is hard to find and we need to spend time and cost traveling from one store to another to purchase the appropriate amount for auction. We has imported items even directly from Japan (the UNAZUKIN) and therefore the handling fee will become high.
Sometimes, we understand too high the S&H fee will discourage bidding and therefore we will have special adjustment on the packaging fee as well as the handling fee. We will lose money in the initial stage especially when buyers are not familair with the items, but we do hope to earn money by building a good relationship with our customer or even become the sole seller in eBay!
F) Why we do not reply about your request for shipping total for multiple item?
Now you can see the calculation for S&H cost is really very complex. We are not selling standard items and therefore the shipping cost will vary with different combination of items you want to purchase. Buyer should calculate by themselves and this is actually a good chance to improve the Mathematics through more practice. Sometimes we are too relied on computers or calculators which, in my own opinion, is not healthy to our brain (we should let our brain to do more exercise).
Sometimes, buyer will request for shipping cost in their own currency. Again, we will recommend buyer should do it by themselves for the same reason.
Of course, if buyer really want us to do the calculation, please let me know the exact item you want and I will do it for you as a customer services. However, I cannot guarantee its accuracy because it is calculated by my brain (not calculator nor computer) and sometimes it is not functioning very well especially during night time.
Happy biddings!
I'm trying my best to give the best desciption on the item description for evey auction. Please forgive me if there is something wrong or missing. Just send me a message to let me know or discuss before bidding. Also, I reserve the right to cancel any bids if buyer's feedback score is not promising nor buyer's countries has problem to ship (e.g., serious delay, strikes, etc), unless buyer pay for the postage difference and use speedpost (EMS).
We will leave feedback to you upon receiving your feedback. No exception!!!
Best Regards,
Erwinma | 
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