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Contact Info

If you have any questions about our items or services, Please feel free to contact us via the following methods:

  • Use the message system on "my eBay" or click the "ask a question" link on the top-right corner of the item page.
  • You also can directly e-mail to us at us.essenz@gmail.com or sales@essenz.us
  • To get instant assistance when we are online, only by clicking the "A chat with me" button on the description page of our items to start a web base anonymous private MSN chatting windows.
  • Add ID us.essenz@gmail.com to your MSN contact, then you can chat with us via MSN.

If you contact us via e-mail, you will get an auto reply within 3 mins when your email is received successfully. If you don't get the auto reply, please resend the email or choose other contact methods.

All eBay messages and emails will be replied by customer service within 24 hours on business days or 48 hours at weekend/holidays.

In case your email provider has an overly-aggressive spam filter blocking our emails, please choose another contact method after 72 hours.

About Feedback

Positive feedback is auctomatically done once the payment is cleared. We appreciate all our customers to post a positive feedback and 5 Scores Detail Seller Ratings.

We strive to earn 100% perfect "Five-Star" scores from you. The star-scores are very important to us.
If anything about your transaction did not meet your expectations. PLEASE LET US KNOW AND GIVE US THE OPPORTUNITY TO MAKE THINGS RIGHT before you leave feedback.

 

Shipping Policy

  • Will ship to Worldwide excluding the countries on the excluded countries list via Hong Kong Post or similar carrier, and Only to VERIFIED PAYPAL ADDRESS.
  • Please allow 7-20 business days for Internetional Air Mail/Parcel delivery to any International destinations.
  • Povide priority/expess shipping services to most countries in 2-8 business days<
  • The estimated time of arrival is for referrence only, with the actual time of arrival determined by the customs and carriers(Post office).
  • Please make sure your shipping address is correct before checkout, it can't be changed after order completed.
  • Ship within 2-3 business days once received clear payment. Notification of shipment with package/tracking number will be sent to buyer.
  • We offer discounts for combine express shipping ONLY(UPS or similar Carriers). Please contact us first if you need combine express shipping, and an invoice with discount will be sent to you.
  • Please contact us for further assitance to get a refund or reshipment, if you don't receive the item 7 days after the ETA.
  • All shipping customs and taxs are already paid by seller.

Shipping Options

Destination Displaying Shipping Options Shipping Services and Carries Trackable Estimated Time of Arrival(ETA)
Major Cities Remote Area
United States Standard Flat Rate Shipping Service Non-registered Internetional Air Mail/Parcel
*(total purchase less than 60 USD)
No 7-15 Business Days
Registered Internetional Air Mail/Parcel
*(total purchase more than 60 USD)
Yes
US Postal Service First Class Mail? 4PX Linkpost (DHL to U.S.A Handle Center, Delivered by local post office) Yes 5-8 Business Days
UPS 3 Day Select DHL/UPS/4PX/SFC Express to Major Cities,
EMS(Speedpost)to Remote Area
Yes 2-4 Business Days 3-8 Business Days
Worldwide Standard Int'l Flat Rate Shipping Non-registered Internetional Air Mail/Parcel
*(total purchase less than 60 USD)
No 7-15 Business Days 10-25 Business Days
Registered Internetional Air Mail/Parcel
*(total purchase more than 60 USD)
Yes
UPS Worldwide Saver DHL/UPS/4PX/SFC Express to Major Cities,
EMS(Speedpost)to Remote Area
Yes 2-8 Business Days 3-15 Business Days

ETA(Estimated Time of Arrival)

Country/Region Estimated Time of Arrival(ETA, NOT including Weeken and Holidays)
Non-registered Internetional Air Mail/Parcel 4PX Linkpost DHL/UPS
(Major Cities)
EMS/4PX Express/SFC Express
(Remote Area)
United States 7-15 Business Days 6-9 Business Days 2-4 Business Days 3-8 Business Days
United Kingdom 7-15 Business Days None
Cananda 7-15 Business Days
Australia 7-15 Business Days
Germany 7-15 Business Days
Brazil 10-25 Business Days 3-5 Business Days
Singapore 7-15 Business Days 2-4 Business Days 2-5 Business Days
United Arab Emirates 7-15 Business Days 3-5 Business Days
South Africa 10-25 Business Days 4-7 Business Days
Other American Countries 10-25 Business Days 5-7 Business Days 3-12 Business Days
Other Western European Countries 7-15 Business Days 3-5 Business Day
Other Eastern European Countries 10-25 Business Days
Other Asian/Oceanian Countries 7-20 Business Days
Other African Countries 10-25 Business Days 5-7 Business Days 5-15 Business Days
 

30 DAYS MONEY BACK GUARANTEE.
If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 30 days unless noted below.

  • A refund of the merchandise and taxes will be given however shipping and handling for the delivery will NOT be refunded. Refunds will be issued via PAYPAL.
  • FULL REFUND(including shipping and handling fees) orFREE SHIPPING* exchange given only if item DOA or has quality issues and cannot be replaced within 7 Days after receiving via PAYPAL . If so, Please reported within 3 days and shipped to us within 7 days after the exchange or refund request is accepted.
  • We ONLY accept the return for original package. Please make sure the item have NO man-made sabotage. Returns for refund should be reported within 30 days after recieving and shipped to us within 7 days after the exchange or refund request is accepted.
  • If you purchased in improper condition(E.g. you brought wrong model or wrong color), please NOTE that the shipping and handling fee will NOT be refund, all return shipping fee should paid by the buyer unless item has quality issues within 7 Days after recieving.
  • Buyer should check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly.
  • If you need return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
  • We can't receive the packages if buyer return by yourselves according to the address on shipping package. We won't solve such case and buyer should be responsible for the consequences.
  • It is IMPORTMENT to declare you package as "Product for Return" on the Customs Declaration Form, and DO REMEMBER SIGN YOUR EBAY ID AND ITME No., or your return won't be accepted.
  • Warrenty covers replacement or repair.
  • We reserve the right to refuse any returns for objective reasons.

* We ONLY cover the returns shipping fees via Internetional Standard Flat Rate Shipping Service, and No more than 25 USD/LBS