Send all return, exchange items to:

Eureka Giftware

PO BOX 800

Broadway

NSW  2007

AUSTRALIA

Exchange policy & procedure:

1). Email us first with the problem and which one you wish to exchange with. We will reply you within 24 hours for arrangement.
2). Post products back to us. Please also attach a self-addressed Post Satchel for us to send you the exchange items as buyer will pay the return postage or any postage for exchange purpose.
3). Please also leave a note with your eBay User ID and which dress or which size you want to exchange with.
4). Your exchange item will be sent out as soon as original products received.

Note:
All item must be returned within 3 days (as post date), the replacement dress is only reserved for you for 10 days, otherwise we treat this exchange is cancelled in your end.
If you exchange to different styles, the price different will be either refund if price is low than your first purchase, or you will be required more payment if price is higher than previous.
If you need replacement urgently, please contact us. We can arrange a new payment to send you the replacement first, and full refund when return is received.

How to use store credit:

1). Email us about the "store credit" after you won another item, otherwise we may not see you have "store credit" with us due to each transaction is not connected.

2). You only pay the different between the new cost and "store credit" amount.

Return & refund policy & procedure:

1). Email us about the refund. We will reply you within 24 hours to confirm the arrangement.

2). Post products back to us. Please also leave a note with your eBay User ID and to let us know you returning the item for refund.

3). Upon the receiving, we will cancel the eBay sales. EBay will send you "The buyer returned the item for a refund" notice. You must respond and agree this notice before the refund.

4) We will then refund the total sales amount, less than $10 restocking fee, shipping cost is not refundable. All refunds will be made the same way the original payment was made.