l By bidding or buying on this item, you agree with our full "Terms and Conditions".
l All payments must be made in full within 7 days of winning the auction. Failure to pay will result in us lodging a Non-Payer report to eBay.
l Whenever there is an issue with your purchase, please contact us first before leaving negative feedback. Negative feedback does not resolve issues, communication does (please allow up to 48 hours for us to investigate your inquiry).
l Delivery time can take up to 14 days after confirmed payment.
l Eurekaonlinestore adheres to all trading rules applied by eBay.
l All payments must be made in full within 7 days of winning the auction. Failure to pay will result in us lodging a Non-Payer report to eBay.
l After auction ends, you will receive 2 emails within 10 minutes. 1 from eBay and 1 from us. Please follow our payment instruction to pay for your purchase. Please check your junk email folder if you did not receive our email.
l We accept: - Visa / Master - PayPal - Bank Deposit - Money Order.
l Please allow up to 14 working days for delivery after confirmed payment. However, we endeavor to ship your goods within 24 hours.
l We use Australia Post and TNT courier service. The approximate transit time is available on their website.
l PO Box delivery is fine for most items except for larger items that are heavier than 20KGs.
l Delivery hours is between 9am to 5pm only. No weekend, holiday or after hours delivery available.
l When you have won more than one auction, please wait for all auctions to end. We will send the final combined invoice to your eBay registered email address. We offer combined shipping discount up to 50% off.
l Sorry - due to the security and logistics issues, we are UNABLE to offer a pick up and try on option.
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Listed Shipping and Handling Fee |
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l The postage includes all handling, packaging material and full insurance. We try to be as fair as possible when working out the shipping costs. If you feel the shipping amount is high, please check the total price of the auction to see if you are still getting the cheapest overall price. If you feel you are not getting the best value, or think the shipping fee is unfair in any way, please do not bid or buy.
l If you have made an error in your shipping address, please contact us immediately. If your order has already been shipped, you may have to pay another shipping fee for the re-delivery (Provided that the item is returned to us by the Postal Service Provider). We are NOT responsible if the item is lost.
l All items are packed with extra care by our trained warehouse staff. Eurekaonlinestore never ship an item that is damaged or even if the packaging is damaged. If you have receive a package that is damaged, it is most likely that it was damaged during the transportation process. Please contact us within 48 hours of receipt.
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Delivery Tracking Information |
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l A tracking number will be provided via our messaging system when your item is posted.
l All items have Australian warranty as listed in their respective item listing.
l For item that is received faulty or damaged, buyers must report all faults or damages to us within 48 hours of receiving the item(s). We reserve the right to refuse claims made after this time frame.
l For items requiring warranty service within the specified warranty period, please contact our customer service team.
l Buyers may be required to provide photos of the damaged goods.
l Before any item can be sent back, a return authorization number (RA No.) must be obtained from us.
l For refunds and replacements, the item must be in a saleable condition with original packaging and complete with all components and accessories or it will be refused.
l Once you have the RA No., please package the product securely and Mark Return Authorize No on the outside of the box. RETURNS WHICH ARE NOT ACCOMPANIED BY A RA NUMBER. OR INPROPERLY PACKAGED WILL BE REJECTED.
l Buyer is liable for the all return postage of the product for warranty, replacement or refund.
l We will pay to send the received faulty/damaged replacement back to the buyer, except when the item is found to be not faulty, a testing fee and re-shipping fee will need to paid before item is sent back.
l All returns need to be sent within 14 days of issuing RA No. or new RA No. would need to be obtained.
l Please allow 5 to 10 business days for the item to arrive at our warehouse, you will receive an email confirming the receipt of the item. We will process your return item(s) within 5 business days. Also, you will receive another e-mail advising the outcome of the return.
l All refunds will be made the same way the original payment was made.
l Refund will be given back as store credit or money back. Only item price is eligible for refund. Postage is NOT refundable. A re-stocking fee of $10 per returned item ($12.95 for items weighing in excess of 25kgs) will be deducted from the refund amount. This re-stocking fee is waived if you choose to take the store credit.
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