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Returns are accepted. Refunds will be issued at the end of the month in which the returned item is received by EuroLux Antiques. Buyer must return the item via the same carrier and shipping method used during original shipping. Insurance is required.
EuroLux Antiques must receive items in the same condition in which it was sent. Buyer is responsible for properly packing the item. Returned items damaged due to improper packing will not be eligible for a refund. Returned items received in damaged condition due to fault of the carrier will be subject to insurance claims process. Buyer is responsible for handling these claims, as the Buyer initiated the shipment. No refund by EuroLux Antiques will be issued due to the potential for insurance claim settlement. We invite your communication in these matters.
We do not issue credit or refunds on shipping and handling costs to or from your destination. In the case of Free Shipping listings, EuroLux Antiques will deduct the actual cost of packaging, shipping and handling from the refund amount. Buyer is responsible for all return shipping costs and fees, including insurance. EuroLux Antiques, charges a 15% restocking fee with a minimum of $10.00 US for any returned item. Refund checks will be issued net of this restocking fee.
At EuroLux Antiques our customers’ satisfaction is our top priority. Accordingly, we try at all costs to avoid returns. The Buyer is encouraged to ask as many questions prior to purchase as possible to avoid having to return an item.
By bidding, Buyer agrees that s/he has read and willingly accepts the Return Policy as stated in this policy by EuroLux Antiques. |