Because most of the items at EuroLux Antiques are irreplaceable, we insure ALL shipped orders. Insurance is required on all packages sent by EuroLux Antique.

In the unlikely event that damage is evident upon receipt of an order left at your door, please keep all packing material and report the damage to us immediately so that we can make a claim against the insurance policy. Digital photos from as many angles as possible are encouraged as evidentiary documentation of the condition of the package and item upon receipt. We reserve the right to request the return of damaged items.

If the delivery driver is present, you have the right to inspect any package you receive, particularly if the exterior of the package appears not to be in good condition. We encourage you to inspect a seemingly damaged package prior to signing for its receipt as additional protection for the Buyer in the event of loss. If you refuse the shipment due to obvious damage, we encourage Buyer to take digital photos from as many angles as possible. If you receive the package in a damaged condition and the driver is present, you have the right to refuse receipt and send it back to us at the carrier’s expense. In order for the carrier to ship the package back to EuroLux Antiques free of charge, Buyer must have the driver sign off that the package was damaged or mistreated in transit. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at 803-276-4001.

EUROLUX ANTIQUES MUST BE NOTIFIED OF CLAIMS IN WRITING WITH PICTURES AND DETAILS WITHIN 7 DAYS OF DELIVERY. EMAIL IS ACCEPTABLE FOR THESE PURPOSES.

In the event that Greyhound is used as the carrier, the Buyer understands that the item must be picked up at the nearest Greyhound terminal. We will inform you of that location prior to shipping the item.

Depending on the shipping method, most items should be received with ten days of full payment. We are always glad to answer your questions or provide you with tracking numbers.

EuroLux Antiques thoroughly inspects each item before it is released to the carrier. Our responsibility is limited to making sure the item is in the advertised condition at the time the carrier takes possession of the item. EuroLux Antiques will not be held responsible for damages occurring in-transit or during delivery and set-up. Insurance will be secured with the carrier on the customer's behalf. While we are happy to assist our customers in filing claims, we are in no way affiliated with the carriers and bear no responsibility or influence over the final determination of the claim. Per federal interstate commerce law, the carriers maintain the right to repair pieces damaged in transit. The carrier's decision regarding method, manner, and timing of repair is final. Should the customer refuse the shipment after repair, EuroLux Antiques will deem refusal of delivery acceptance to be a return and will be handled in strict accordance with our Return Policy. Customers are responsible for reading this Return Policy before purchasing from EuroLux Antiques. We encourage the Buyer to thoroughly inspect each item upon receipt and notify the delivery personnel of any damage found.

In most cases larger pieces of furniture such as buffets and armoires can be disassembled to make transportation easier. Our carriers often can assemble the pieces for you for a small additional fee. If you prefer to assemble pieces yourself, we’re happy to help walk you through the process over the phone.

Because most of the items at EuroLux Antiques are irreplaceable, we insure ALL shipped orders. In the unlikely event that damage is evident upon receipt of an order, please report the damage to the carrier and EuroLux Antiques immediately so that we can make a claim against the insurance policy. We encourage you to take digital photos from as many angles as possible as documentary evidence concerning condition upon receipt. We reserve the right to request the return of damaged items.

EuroLux Antiques thoroughly inspects each item before it is released to the carrier. Our responsibility is limited to making sure the item is in the advertised condition at the time the carrier takes possession of the item. EuroLux Antiques will not be held responsible for damages occurring in-transit or during delivery and set-up. Insurance will be secured with the carrier on the customer's behalf. While we are happy to assist our customers in filing claims, we are in no way affiliated with the carriers and bear no responsibility or influence over the final determination of the claim. Per federal interstate commerce law, the carriers maintain the right to repair pieces damaged in transit. The carrier's decision regarding method, manner, and timing of repair is final. All furniture ships FOB EuroLux. This means that the customer owns the piece at the time it is tendered to the carrier and all risk of loss transfers to the customer at that point. EuroLux will not be deemed to have any further financial or insurable interest or responsibility once the item is tendered to the carrier. Should the customer refuse the shipment after repair, EuroLux Antiques will deem refusal of delivery acceptance to be a return and will be handled in strict accordance with our Return Policy. Customers are responsible for reading this Return Policy before purchasing from EuroLux Antiques. We encourage the Buyer to thoroughly inspect each item upon receipt and notify the delivery personnel of any damage found.

EuroLux Antiques is not a shipping company. We are happy to arrange shipping for your item for you. However, the contract for shipping is between the Buyer and the Carrier. Carrier reserves the right to charge additional fees beyond the quoted amount for unforeseen circumstances such as, but not limited to, flights of stairs, major assembly, failure to meet appointment times. These charges are strictly to be settled between the Buyer and the Carrier.

By bidding, Buyer agrees s/he has read and willingly accepts all Shipping Terms and Conditions as stated in this policy by EuroLux Antiques.