Exchanges Only! No Refunds will be given unless the Item was abhorrently misrepresented. We will however do exchanges dollar for dollar on any item with a 10% restocking fee. Please realize that when your Item has been shipped the transaction is over and in the event of a lost or damaged Item it will be up to the purchaser to deal with the carriers insurance to resolve any issues.In many Cases we are more than happy to work with and help a customer with thier issues. Please ask questions so you get exactley what you want. Thanks MNGT