Terms and Conditions

• Terms of Sale

By placing a bid on any Auction item or purchasing a 'Buy it Now' item you are agreeing to Terms and Conditions.

1. Shipping time in our listings is an estimation, but it is not a guarantee of delivery time, although most of the items arrive within the specified time frame in the listings.

2. No refund will be honored if item is still in transit.

3. Make sure the item you will bid/purchase is the one you want, no exchange of size and color will be accepted after item is won/purchased due to stock management reasons.

4. Return is possible only if item is not as described or damaged, and the request must be received within 3 days after receipt of item.

• Payment Due

Payment is required within 7 days from your first purchase. An unpaid item dispute will be sent to all unpaid buyers 10 days from the first winning/purchase date.

• Payment Methods

USA & Canada Bidders - Payment via money order/ PayPal accepted.

Note: USA bidders please use international money order.

• Check Out and Combined Shipping

We use ChannelAdvisor checkout system, multipal items will be combined automatically during checkout. Use the "Pay Now" button or the "Checkout Now" button in the listing; you will be directed to our check-out system. Your weight-based shipping charge will be calculated automatically.

If you bid on multiple items, make sure all of your auctions have ended prior to checking out. Please finish all purchases within 7 days.

Please make sure the shipping address you provide in checkout is complete and up-to-date; this is to ensure that you will receive your purchase in time. We do not use eBay shipping address or paypal shipping address.

• Exchange and Return

1. If there is a problem or if the item is unsatisfactory, you must email us usebay@ever-pretty.com within 3 days (72 hours) from the reception of your item(s). Please state the problem of the received goods and the reason for the return. The Item(s) must be postmarked back to us within 7 days from when the item was received. We highly recommend that you insure your package; Ever-Pretty is not responsible if the returned items do not arrive to us.
   


2. All items subject to returns will be given an exchange or return for Merchandise Credit.
   


3. Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
   


4. All items that are returned MUST have the Returned Merchandise Authorization number (RMA#). If any packages do not have the RMA, the return transactions will not be successfully processed. NOTE: The RMA# will be given with the response email.
   


5. If a negative feedback is posted before an attempt to resolve the problem, Ever-Pretty will reserve the right to accept the negative feedback as the final resolution to the matter and a return will no longer be accepted.
   


6. Return shipping charges will be the buyer's responsibility.

• Feedback

Feedback will be left for you once the sale is finalized.

If you are satisfied with product and services, to support our eBay business, please leave us positive feedback, and 5 stars for the eBay detailed seller ratings below.

How accurate was the item description? Very accurate How satisfied were you with the seller's communication? Very satisfied How quickly did the seller dispatch the item? Very quickly How reasonable were the P&P charges? Very reasonable

If you are not satisfied with our product and services, please mail us first, then we will try our best to resolve the problem you have.

• Email

If you have any questions, please don't hesitate to contact us usebay@ever-pretty.com. Our customer service representatives will gladly respond within 24 hours.

Note: To resolve your problem faster, please reply with the original email attached; please do not start with a new email regarding the same issue that has been discussed before. Please note that System Errors do occur and you may not receive our response accordingly. If the case occurs, please use the eBay message system as an alternative.