Q. How do you pack these cells for shipment? Are your cells dipped in wax for shipping?
A. These cells are not dipped in wax. We use extreme packaging and have very very few broken cells shipped to our customers. Just look at the feedback from our customers to hear the rave reviews regarding our packaging. We have invested a lot of money in our packaging, we use custom made inner foam pieces specially designed for packaging solar cells. The cells are secured with 3x6 cardboards and shrink-wrapped. We also use a lot of bubble wraps, so the bundles of cells do not have any wiggle room. We have drop tested our packages multiple times, and it's extremely rare for them to be broken.
Q: International shipping method and rate.
A: We make most of our international shipment through US postal service International Express Mail, which takes 5 to 7 days to get to most destinations in the world. Insurance and tracking info are included, buyers do not need to pay extra. We offer flat shipping rate for all our listings, please check each individual listing.
Q: Customer asking about insurance.
A: We do offer shipping insurance, it's optional, please check each listing under 'Shipping and Payment'. When you place an order on our eBay listing, under "shipping and payment", there's an option asking buyer if they want to purchase insurance (optional); if you do, make sure you check the box and you will be automatically charged for shipping insurance.
Q: Payment Options
A: There are two ways you can do this: 1. It's very easy to set up a PayPal account. Just go to paypal.com and follow the easy instructions there, it'll take you no more than 5 minutes. Once you have a PayPal account, you can use your credit card on Paypal to pay for the item. 2. You may also send us a money order or cashier's check, please make your money order payable to: Everbright Solar Inc., 4425 Enterprise St. Fremont, CA 94538. Please make sure you provide us with your shipping address and email address together with your money order. We'll notify you as soon as we receive your payment and will ship out the order.