Frequently Asked Questions
Are your products authentic? Yes! We are an authorized Biagi retailer and sell only authentic Biagi beads. Each bead is stamped with the manufacturer's trademark as well as with the appropriate hallmark for the metal used.
How do I choose the correct length for my Biagi bracelet? To choose the correct size for your Biagi bracelet, measure your wrist around the widest part and add 1" for a snug fit or 1.5" for a looser fit. You will need the extra length to compensate for the space the beads will take up on the inside of your bracelet. If you intend to add many beads to your European bead bracelet, it is best to begin with a looser fit.
How does the European bead bracelet by Biagi work? Your European bead bracelet may begin with a single bead. Biagi beads have a threaded opening so they simply screw onto the threaded end of the bracelet and swivel freely as you move. Add as many beads as you wish to create your own unique piece of jewelry. Just add a threaded bead at the end of the selection to keep any unthreaded beads or spacers from slipping off.
Will Biagi pieces work with items from other companies like Pandora, Chamilia, Lovelinks, or Trollbeads? Biagi, Pandora, Chamilia, Silverado, Pasha. Zable, and Wow Diva all use the same size chain for their bracelets and their beads are all interchangeable. Trollbeads uses a smaller chain so the beads of all the other companies will fit the Trollbeads bracelet. Lovelinks uses a larger chain so only beads from the Lovelinks collection will fit the Lovelinks bracelet.
Are Biagi beads hollow or are they plated? Biagi beads are made of solid .925 sterling silver and solid 14K or 18K gold. Biagi never uses silver or gold plating over a base metal like copper, brass, or stainless steel. The hallmarks of .925 for sterling silver and 14K or 18K for gold are stamped into each bead and are your assurance of the purity of the metal.
How do I clean my European bead bracelet? We recommend cleaning your bracelet with a soft jeweler’s cloth to keep it looking its best. Perfumes, lotions, and body oils may dull the luster of your bracelet and may be safely removed in a bath of warm soapy water or in an ultrasonic jewelry cleaner. Never use liquid or paste silver cleaners as these contain chemicals that may remove the oxidation that gives many of the beads their beautiful detail. Care should be taken not to expose your bracelet to the chlorine used in swimming pools and hot tubs as this may chemically alter your sterling silver jewelry and remove its anti-tarnish finish.
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Ebay sent me a coupon. How do I use it? PayPal funds coupons sent by eBay so it is necessary to make your payment by PayPal in order to use them. When you first enter checkout there will be a coupon code field where you may enter any coupon offered by Eve’s Gift Gallery. This is not the place to enter your PayPal coupon code. The next screen will allow you to select your preferred method of payment and it is here that you will need to select PayPal. You will be redirected to the PayPal site where you can enter your coupon code and make your payment as you normally would. This secure checkout process is hosted by ChannelAdvisor, an eBay Certified Solutions Provider that provides online auction and e-commerce inventory and payment management solutions.
How safe is it to shop on your web site? We take your online security and safety very seriously. Your credit card information remains with PayPal or Authorize.net, our credit card processing gateway. Only the last four digits of your credit card are ever displayed for reference and we are never in possession of your financial information.
Do you charge tax? We are required to charge 6.5% sales tax on items purchased within the state of Ohio.
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What forms of payment do you accept? We accept PayPal, MasterCard, Visa, American Express, and Discover. During checkout, PayPal will be presented as the default payment option. To use an alternate payment method, simply click the “Edit” button next to the Payment Method: PayPal header and select whichever payment option you wish.
What do I do if my credit card is declined? Having reached your credit limit may not be the reason your credit card was declined. Please return to checkout and insure that your billing name and address are correct and that you have correctly entered the credit card number and expiration date. While we can ship to an address other than yours, in order to process payment both the order and credit card billing address must be the same.
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How much is shipping? Shipping costs for different items may vary but they are quoted in each auction listing. In a multiple item shipment, a single shipping charge will be assessed which will be equal to the cost of the most expensive item in the combination to ship plus a discounted amount for each additional item. Orders over $59.00 ship Free!
Do you offer combined shipping? We are happy to offer you combined shipping but you must wait until you have finished shopping with us to make your payment. At that time, all your purchases will be combined in checkout for a single combined shipment. If your purchases include a variety of products that require different shipping options please contact us and we will make the necessary adjustments.
Do you ship internationally? We offer international shipping on most items. Please refer to the information indicated in the specific auction listing. Some of our products (polish and lamp oil for example) contain petroleum distillates and may only be shipped within the continental US via ground service.
How soon will my order arrive? We ship Monday through Friday within 24 hours of receiving your cleared payment. If we receive your cleared payment by 1:00 P.M., Eastern Standard Time, your order will be shipped the same day. Please note that PayPal takes approximately four days to clear domestic eChecks and from seven to ten days to clear international eChecks. Until your eCheck payment is cleared, PayPal holds the funds. As soon as we receive notification that PayPal has cleared the funds into out account your item will be shipped immediately. You may select from a variety of shipping options. The estimated delivery times for each are shown in the table below.
|USPS First Class Mail
||3 to 7 Business Days
|USPS Priority Mail
||1 to 3 Business Days
|USPS First Class International
||10 to 14 Business Days
||3 to 5 Business Days
|Domestic Second Day
|Domestic Next Day
Will you mark an item as a gift on international customs forms? We are not able to mark orders as a gift on customs forms. US law states in Title 18 U.S.C 1001 of the USPS:
Furnishing false information on the customs form may result in a fine of not more than $10,000 or imprisonment of not more than 5 years or both. Information on the form will be used to satisfy reporting requirements for customs purposes.
Can you state a lower value on the customs form? Changing the value of an order on the customs form is mail fraud may result in a fine of not more than $10,000 or imprisonment of not more than 5 years or both. In addition, the amount of insurance purchased for your shipment is based on the stated value. If we report a lower value than is actually contained in the parcel, we are limited in our insurance coverage to that stated value.
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If you have any questions at all, please click here to email us and we will respond promptly!