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| Q:What is your return policy? |
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| A:All sales are final. We will ONLY do exchanges/upgrades on fold over clasps if necessary, due to buyer purchasing wrong size clasp. We will only do a refund if we have grossly misrepresented the item. If we have sent the wrong item we will correct our mistake. Contact us within 24 hours of receipt if there is a problem with your order. |
| Q:Do you combine shipping? |
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| A:Yes, we combine shipping whenever possible. We ask that you request an invoice so we can discount the shipping. We can not guarantee any discount if you do not request an invoice. Ebay is lousy at combining our orders. So, Please request the invoice. |
| Q:When will my order ship? |
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| A:Mon-Friday, all paid orders are typically shipped out within 24 hours, occasionally they will ship out same day. Sat, Sun, and Holidays will ship out the next business day. During November through January shipping time may take up to 3 business days. |
| Q:When can I expect my order to arrive? |
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| A:Domestic orders take 2-7 bus. days. International orders may take 1-5 weeks depending on speed of your customs clearance. In some cases shipments may take longer. We ask our customers to please allow 14 days for delivery once the confirmation email is received. We cannot guarantee the exact delivery time and appreciate your patience. |
| Q:Do you Customize? |
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| A:YES, we love doing custom work. Please email us and give us as much detail and exact wants or needs and even pictures if possible and we will get back to you immediately with costs and a time frame for your order. Our email is uniquegftsnmore@yahoo.com. |
| Q:What happens if my order is lost? |
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| A:If you purchased insurance, your order is covered if its lost. We can file a claim on an insured order after 30 days from the day it was shipped. If your order was not insured our hands are tied and its a waiting game to see if it will show up. Sometimes things get misrouted and they take time to show up. |
| Q:How can I find out the status of my order? |
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| A:You can check the status of your order instantly by clicking the VIEW ORDER DETAILS of your purchase in your WON section in your ebay. Under the How it was shipped is a link with the date of shipping, click that link. This will bring up your dc number. Click the dc number and your status will come up. Please email is if you have any questions. |
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