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About Us

Who We Are

We at Eyes of India have been sourcing and handpicking a large and eclectic range of items from craftsmen and artisans in villages and cities across India since 2008. Founded by an American couple with a deep love of India and its people, Eyes of India aims to deliver the most unique, original and creative works of craftsmanship and artistry. With warehouses and offices in Jaipur, India and Los Angeles, California, we strive to choose only the highest quality pieces made with the greatest attention to detail. We hope to inspire with our selections, as well as provide additional means for artisans to sell their crafts and earn additional income.

Outstanding Customer Service

At Eyes of India we treasure our customers and aim to deliver the highest level of customer service. Honesty and integrity are central to our business, and we understand that in order to be the best on eBay we must deliver items exactly as they are pictured and described. Moreover, we make it one of our central goals to answer questions as fast and as thoroughly as possible.

We'd Love to Hear from You

We are intimately connected to our customers and love to receive questions, comments and suggestions. Click here to ask us any question. We always respond within 24 hours.

Thank you so much from all of us here at Eyes of India!

Payment

We accept payment via PayPal or credit card, including Visa, MasterCard, American Express and Discover. To pay by credit card select the “credit card” option at checkout. We do not accept bank transfers, checks or money orders.

Please note that you do not need to sign up with PayPal in order to checkout through PayPal.

Delivery

Delivery and Insurance

All items are insured and dispatched within one business day from our warehouse in Jaipur, India.
Regular shipping is with India Post Registered Airmail and charges are based on actual weight, volume and insurance rates. The rates are the same for all countries. Regular delivery time is 10-21 business days. For an additional fee we offer 5-7 business days or 3-5 business day delivery service with international couriers (i.e. UPS, FedEx, Aramex). Please contact us for rates on expedited delivery.

Discounted Combined Shipping Charges

Purchasing multiple items results in a substantial discount on the combined listed shipping charges. We calculate the combined shipping charge on an order with two or more items shipped to one address as follows: Combined total of the listed shipping charges for each item minus a fixed amount for each additional item (usually $6 – 8 depending on the item). For example, if your order contains three pillows with shipping of $10 for each item, then the combined delivery charge is $30 - $16 = $14.

Customs Duties and Taxes

All items are shipped from India, and some countries will charge the buyer duties or taxes on international packages at the point of delivery. These fees are the customer’s responsibility and are not included in shipping charges. Some countries like the USA and Australia do not collect taxes on small parcels (i.e. less than $200), while countries in Europe have far more strict policies. In general most of our customers do not have to pay any customs or duty charges.

Guarantee

Guarantee and Return Policy

We understand that some buyers may be skeptical of buying directly from India. Please rest assured that we strive to maintain the highest Western standards of quality and service. Moreover, we offer a complete guarantee on all the products we sell and will accept returns and refund the item's selling price if for any reason you are not 100% satisfied with your purchase. Items can be returned to either our India or USA office addresses. In case of any defect, damage or loss in transit we will arrange prompt replacement at no additional charge.