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Flagpoles Ect. Logo
     HOME      ABOUT ME      CONTACT US      FEEDBACK      FLAG ETIQUETTE & FOLDING      POLICIES

We are a family owned and operated flagpole business located in Michigan that believes in doing business honestly. We only sell products that we have tested and that we believe in!! We are your one-stop shop for all your flag and flagpole needs! Flagpoles Etc. carries a full line of residential and commercial aluminum, fiberglass, wooden, colossal and telescoping flag poles in a wide variety of heights and styles. We have flagpole lights, lighting kits, finials of all kinds including the eagle and ball finial, flagpole mounts and flag pole accessories. In addition, we have Patriotic flags for American, United States of America, All the State, World, Military, Religious, Sports, Custom, Message flags, indoor, outdoor, parade flag sets, memorial cases, Streetview Advertising Arm Banner System and much more! We look forward to seeing you in the store!

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Payment, Shipping and Return Information

Hello!
We're glad you stopped by to check out our store policies.
Just let us know if you have any questions, or if you need help in any way to complete your order!

Call us at:

1-888-735-5591

or visit us at:

www.flagpolesetc.com

Please be sure to read the area below titled "Customer Responsibility" for important receiving information and storage tips for your flagpole.

Payments 

Payment Terms

 

  • Michigan buyers pay 6% sales tax

  • We accept PayPal and major credit cards through PayPal and our Business account

  • Please note, you do not have to have a PayPal account to pay by credit card. PayPal now has a guest log in that will allow you to pay by credit card.

  • To check out using your credit card through our Business account, please phone our customer service at 1-888-735-5591.

  • To better serve you, our extended hours are:
    Mon, Tues, Thurs and Fri: 8:30 AM - 6:30 PM
    Wed: 8:30 AM - 5 PM
    Sat: 10 AM - 2 PM
    (Eastern time)
Solution Graphics

Shipping 

Shipping Terms

 

  • Shipments are made within 3 business days after receipt of cleared payment

  • Ships to: United States (Lower 48 States only)

  • Buyer Pays Shipping

  • Shipping and handling fees are non-refundable 

  • More trucking companies are using 28-foot pup trailers. The increasing use of pup trailers makes the shipment of anything longer than 27 1/4 feet difficult, less timely, and more expensive. Any pole 30'- 35' purchased through Flagpoles Etc. may be shipped in either a one piece or two piece pole at our discretion. All poles 40' and above will be shipped in 2-4 sections. Delivery location for flagpoles must be semi truck accessible or customer is responsible for any additional fees or pickup from local terminal.

Returns 

Return Policy

 

  • Refunds and exchanges must be pre-approved within 3 days and are less all shipping fees. A 20% restocking fee may also apply.

  • Products damaged in shipping or with any manufacturers defect must be refused at time of delivery or noted damaged on delivery receipt for replacement or full purchase price refund. The two mold lines are a characteristic of fiberglass flagpoles. They are not a manufacturers defect.

  • Products returned for any other reason will be subject to a refund within 7 days of delivery, however, a 20% restocking fee will apply.

  • Return shipping / postage is solely the customer's responsibility. All returns must be authorized by Flagpoles Etc. and assigned a return authorization # or it will not be processed.

  • A 5% processing fee applies to any cancelled order, even if it has not yet shipped out, and a 20% restocking fee may apply. All custom orders, including custom color flagpoles that are produced and then cancelled, are non-refundable.

Customer Responsibility

Important information and helpful tips:

  • Always inspect the shaft and boxes that arrive with your order before signing for them to verify if any shipping damage is present. If damage is present, you must note this on the shipping receipt or the trucking company may not be responsible for the damage. If stored indoors, we still suggest removal of all shipping materials (plastic or paper wrapping and shipping tube) if there is any chance moisture will come into contact with the shaft.

  • Remove all wrappings from the shaft and placed above ground on saw horses with each end properly protected from scratching with blankets or other means as soon as the shaft is received on site. This will give you a chance to look for concealed damage and any other problems (incorrect pole size or # of pieces) which may need to be corrected. This could save delays and inconveniences if unpacked at the last moment.

  • If left in wrapping/shipping container once received at the job site, Flagpoles Etc or manufacturer will take no responsibility for staining that may occur. Warning Labels are prominently displayed on the wrapping and/or at both ends of the shaft. If you decide to leave the shaft in the wrapping, you do so at the risk of having the pole stain if moisture or water is present. If stored for a long period before installation, we suggest a dry location with low humidity. Even when stored inside, it is best to unwrap the pole and store in an area where damage is unlikely to occur.

  • A 5% processing fee applies to any cancelled order, even if it has not yet shipped out, and a 20% restock fee may apply. All custom orders, including custom color flagpoles that are produced and then cancelled are non-refundable. 
 

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