 |
| Q:What is your return policy? |
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| A:Returns are accepted. We must be notified within 24 hours of receipt if you plan to return the item and we must receive it back within 7 days. Return shipping/handling is at buyers expense and refunds will be minus the shipping/handling fee. |
| Q:Do you combine shipping? |
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| A:We can ship multiple orders in one box but we do not reduce each item's shipping/handling fee. |
| Q:When can I expect my order to arrive? |
|
| A:We ship from St Louis. Missouri within 24 hours of receiving payment so you should expect to receive your order in 1-7 days depending on where you live. International shipments can vary beyond this due to the foreign Country local Customs processing. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:It is posted in the auction description and varies depending on the item and the destination. |
| Q:Do you ship internationally? |
|
| A:Yes. |
| Q:Where are the size measurements? |
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| A:We measure on the outside of the coat and post these measurements in the auction description. |
| Q:Is it new or used? |
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| A:Everything is new unless specifically described as "preowned". |
| Q:Can you alter or monogram a coat? |
|
| A:Sorry, no. But most alterations can be performed by your local furrier or seamstress. |
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