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Do I Qualify for FREE SHIPPING?

If you live within the lower 48 states (Continental USA) you automatically qualify for FREE ground Shipping. Because items cannot be shipped to the outlying U.S. Territories via domestic ground service, they do not qualify for Free Shipping (unless stated otherwise). These destinations include the following:
  • Alaska and Hawaii
  • APO/FPO & Military
  • Puerto Rico

Please Note:

  • We will ship to U.S. Territories at a discounted rate or, when applicable, by USPS Priority Mail. Call our customer support center for quotes and additional information.
  • International Residents do not qualify for Free Shipping, please see below (International Shipping Section) for more information.

Which Shipping Company or Freight Carrier will be used?

The majority of orders are shipped out via FedEx and must have a physical address provided. Factory Authorized Outlet reserves the right to use a alternate freight carrier. Size and weight restrictions may require delivery using a freight truck. It should also be noted some freight carriers will add additional charges for special services (Lift gate service, residential delivery, etc.). In such an instance, Factory Authorized Outlet covers only the posted shipping & handling rate per the item listing and is not responsible for any additional fees charged by the carrier.

Delivery Times: FedEx ground shipping usually arrives within 3-5 business days. Truck shipments with domestic freight carriers usually deliver shipment in 3-5 business days. USPS deliveries usually take 3-5 days. Processing and delivery times are not guaranteed. Please note to avoid delays in your shipment we require a physical shipping address and a valid phone number.

Expedited Shipping Requests

We will provide a discounted upgrade to express shipping for customers requesting expedited shipping on a FREE SHIPPING item. Contact our Customer Support Team at 800.629.3325 or email us at ebay@factoryauthorizedoutlet.com to request shipping changes. Please note that orders are processed and shipped out within 1-2 days after payment is received so any changes must be requested immediately.

International Shipping

Factory Authorized Outlet has been shipping to most International destinations for years. Although FREE SHIPPING does not apply to International orders, we do offer discounted shipping rates for all International orders.
  • All global customers are invited to our store and are encouraged to contact our Customer Support Team for a shipping quote at: ebay@factoryauthorizedoutlet.com
  • Unfortunately we are unable to ship to the following Countries: Russia, Lithuania, Latvia

Western Europe Consists of the following Countries:

    Austria
    Belgium
    Denmark
    Finland
    France
    Germany
    Greece
    Greenland
    Iceland
    Ireland
    Italy
    Malta
    Monaco
    Netherlands
    Portugal
    Scotland
    Spain
    Sweden
    Switzerland
    United Kingdom
    Vatican City

International Duties and Taxes

The majority of orders are shipped out via FedEx and must have a physical address provided. Factory Authorized Outlet reserves the right to use a alternate freight carrier. Size and weight restrictions may require delivery using a freight truck. It should also be noted some freight carriers will add additional charges for special services (Lift gate service, residential delivery, etc.). In such an instance, Factory Authorized Outlet covers only the posted shipping & handling rate per the item listing and is not responsible for any additional fees charged by the carrier.

  • Note: Factory Authorized Outlet WILL NOT mark shipments as "Gift" nor will we "mark down" invoices.

WHY FACTORY AUTHORIZED OUTLET?

SECURE & HASSLE FREE SHOPPING

All items are covered by manufacturer warranty.

FAST SHIPPING

Most orders ship within 2-3 business days via FEDEX Ground shipping.

CUSTOMER SERVICE

Call us toll free: 1-800-629-3325

CUSTOMER SATISFACTION GUARANTEED

All our sales are backed by a 30-Day Satisfaction Guarantee.