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About us
Factory Direct Jewelry is a third generation jewelry manufacturing company. With over 100 years of experience in the jewelry business, we have manufactured quality jewelry on three continents around the world, most recently expanding to Los Angeles in 1985.
Seller feedback (15,041)
a***m (589)- Feedback left by buyer.
Past year
Verified purchase
Nice pendant and exactly as described. Shiny and bright. Nice detail to the pendant. Shipping price was fine. It was packaged very well and came in a nice box. Seller great communication and do recommend. Am happy with my purchase! Thank you!*****
9***h (360)- Feedback left by buyer.
Past 6 months
Verified purchase
Great 5 Star Seller! The pendant is very beautiful, more pretty than the photos that described it! Good price and super fast shipping. Excellent! Highly recommended Seller.
Reply from: factorydirectjewelryusa- Feedback replied by seller factorydirectjewelryusa.- Feedback replied by seller factorydirectjewelryusa.
We are glad you're pleased with the purchase! Thank you so much for taking the time to leave us a rating. We appreciate doing business with you!
p***c (756)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent, items perfectly as stated, packed very well for protection, shipped promptly. Great seller
c***c (74)- Feedback left by buyer.
Past 6 months
Verified purchase
Nicer than you see in the photo. I love the rose gold and wear my star proudly. The package arrived quickly. Seller communication was excellent
2***m (910)- Feedback left by buyer.
Past 6 months
Verified purchase
Beautiful 14k dainty earrings. Earring shipped quickly, were well packed and are so much prettier than the photo. Great seller
-***u (37)- Feedback left by buyer.
Past 6 months
Verified purchase
Items is very small and picture and description says different and I also asked seller to give me a discount and they never replied I would like to get a compensation of at $20 these earrings are small and I had to give this to an adult please refund me at least $20 I don’t know if they are new since they came in a baggie and then the jewelry box
Reply from: factorydirectjewelryusa- Feedback replied by seller factorydirectjewelryusa.- Feedback replied by seller factorydirectjewelryusa.
Hi, thanks for taking the time to provide your feedback. We are sorry the earrings are not up to your expectations. All our Jewelry are new. Please open a return request to return the earrings for a refund.