Fast Penguins has been serving the needs of creative artists since 2003. We carry an extensive line of art, drafting & craft tools and supplies. We carry only what we would use ourselves and are passionate about the products we sell.
The bulk of our products are from authorized distributors or directly from the manufacturer. We usually add new products weekly. All products that have a limited shelf life such as clay, ink, glue, etc. are always fresh stock. We occasionally offer products that have distressed packaging or have been damaged at a reduced price. These are mostly products that have arrived damaged or distressed from our distributors. When we offer these products, we describe any flaws as thoroughly as possible.
Our customers love our quick shipping and professional packaging. We ship out as quickly as possible (no later than 24 hours from payment) and in safe secure packaging.
The best part about us is our unconditional "no questions asked" guarantee. If you are not satisfied with your purchase for any reason, you can return the order for a full refund within 30 days. We stand behind what we sell and will do whatever we can to ensure your satisfaction. If we can't do that then we don't deserve your business.
All orders are shipped within 24 hours of payment receipt, oftentimes the same day if received early enough (except weekends and holidays).
If you want combined shipping, please use the "add to cart" button and eBay's system should automatically update the shipping cost during checkout (let us know if it doesn't). We also have a free shipping offer that is displayed while ordering as well (free shipping is offered when a minimum combined order is purchased together).
Customers that order from outside the United States won't see combined shipping automatically. International customers can place the order and then request a new total from the seller during checkout (please don't pay for the items individually and wait for the combined invoice from us before paying). The free shipping offer is not available for shipments outside of the United States.
We welcome international customers and rates can be found in the shipping section. Locate your country by using the drop-down box in the shipping tab to determine your rate.
Please keep in mind that you may incur taxes and fees when receiving goods by mail. These costs vary between countries and it's your responsibility to pay these costs before any shipments are released to you by customs. There is usually a maximum amount you are allowed to receive per shipment before customs attaches taxes and fees, but it varies between different countries. Contact us if you have any questions about costs through customs.
Although we will guarantee we will ship out your order within 24 hours (except weekends and holidays), we have no control over delays by the postal service and customs. Customs is where most delays occur and is mostly caused when they have to process more shipments than normal or due to increased security concerns.
Most international orders will arrive within two to four weeks. If it is delayed due to customs, it can take 30 to 45 days to arrive. Shipments over 30 days are rare, but can happen. If it does, we will communicate with you during the delay.
Fast Penguins has a "No Questions Asked" policy. If you are not satisfied for any reason with your purchase, you may return your order within 30 days for a full refund. No fine print, no gimmicks, just a no-risk experience for you. We just promise your complete satisfaction or your money back, guaranteed!