Starting in 2003, Fast Penguins has grown to serve the creative side in all of us worldwide. We carry an extensive line of art, drafting & craft tools and supplies. We carry only what we would use ourselves and are passionate about the products we sell. Though we are not your Picasso or Van Gogh, we enjoy using all that we offer and will answer any questions about our products. If we don't know the answer ourselves, we will find out for you.
Most of our products are from authorized distributors or directly from the manufacturer. We usually add new products weekly. All products that have a limited shelf life such as clay, ink, glue, etc. are always fresh stock. We occasionally offer products that have distressed packaging or have been damaged at a reduced price. These are mostly returned products or products that have arrived damaged or distressed from our distributors. When we offer these products, we describe any flaws as thoroughly as possible.
Our customers love our quick shipping and professional packaging. We ship out as quickly as possible (no later than 24 hours from payment) and in safe secure packaging. We keep our shipping costs low by charging only for the actual postage and material costs. We don't add any handling costs and will combine orders to help you save on shipping costs (let us know when you have finished ordering and we will combine all the orders into one invoice for you with combined shipping costs).
The best part about us is our unconditional "no questions asked" guarantee. If you are not satisfied with your purchase for any reason, you can return the order for a full refund within 30 days. We stand behind what we sell and will do whatever we can to ensure your satisfaction. If we can't do that then we don't deserve your business.
We keep our shipping rates as low as possible. We don't charge any handling fees and charge only the cost of postage and the actual packaging cost.
We will combine purchases of different items into one shipment to save on shipping costs. If you would like to know the shipping cost for a combined purchase before purchasing, please contact us for a quote. Ebay's system doesn't always reliably calculate the correct combined shipping cost when you order. It oftentimes will be higher than the actual shipping cost. Let us know when you have finished shopping and we will combine the order for you into one invoice with the correct combined shipping cost.
We offer free shipping when your combined order purchase price is over a specified amount. That way our free shipping is actually free and not added to the price of the item. We don't try to fool our customers into believing they are getting free shipping when they're actually not getting it for free (when it's just added to the price of the item). If you receive free shipping from us, it really is free shipping.
All orders are shipped within 24 hours of payment receipt, oftentimes the same day if received early enough.
If you need another method of shipping not listed such as via UPS or Fedex, we will do our best to accommodate. Contact us for information.
We welcome international customers and rates can be found in the shipping section. Locate your country by using the drop-down box to determine your rate.
Tracking is not available through the U.S. Postal Service (USPS) for First Class International Mail. However, we can provide a confirmation number that shows the shipment was shipped through the U.S. Postal Service for proof of shipment (the number can be entered at the USPS web site). Tracking is only available officially through Express Mail International (Priority Mail International provides some tracking but is very limited).
Please keep in mind that you may incur taxes and fees when receiving goods by mail. These costs vary between countries and it's your responsibility to pay these costs before any shipments are released to you by customs. There is usually a maximum amount you are allowed to receive per shipment before customs attaches taxes and fees, but it varies between different countries. Contact us if you have any questions about costs through customs.
Although we will guarantee we will ship out your order within 24 hours (except weekends and holidays), we have no control over delays by the postal service and customs. Customs is where most delays occur and is mostly caused when they have to process more shipments than normal or due to increased security concerns. Larger items will invite more scrutiny due to security concerns than lighter items.
Most international orders will arrive within one to two weeks. If it is delayed due to customs, it can take 30 to 45 days to arrive. Shipments over 30 days are rare, but can happen. If it does, we will communicate with you during the delay.
If you want more information about international orders, please contact us or check out the FAQ link..
Fast Penguins has a "No Questions Asked" policy. If you are not satisfied for any reason with your purchase, you may return your order within 30 days for a full refund. No fine print, no gimmicks, just a no-risk experience for you. We just promise your complete satisfaction or your money back, guaranteed!
If you have multiple purchases, please wait for a combined invoice before paying so we can combine the shipping cost for you. See the payment section for other payment details. Please contact us if you need any assistance or have any questions about payment.
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