Home Sweet Home :)
Hello again!! I just got home last night. We enjoyed our holiday very much. Thank you very much for those lovely and kind wishes you all sent us. Every minute with my family is precious to me. It'll be another couple of years or so before i am able to see them again. I'm back now to start ebaying again and save up for the next holiday to see them. So i really appreciate your patience and understanding for my absence. I'll try my best to reply emails and messages, send invoices and parcels within the next few days. If you have any questions and quiry, please don't hesitate to contact me. Don't forget to check out my auctions as i shall "try my best" to enlist more items and NEW items soon...hopefully within the next few weeks. Hoo roo!!
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LAY BY (terms and conditions)
1) Lay by is availale to buyer who made multiple purchases through my ebay store or total of purchases more than $50.00.
2) A deposit of 20% of your total is required soon as you check out.
3) This is a privilege so i kindly request NO CANCELLATION of Lay By.
4) A regular weekly or fortnightly payment is kindly appreciated
5) Lay By term is 4 - 8 weeks (please inform me if you need more time)
6) For a safer and smooth process, I request that buyer email me/send a message via ebay to inform me every time you made a payment so i can allocate your payment correctly. Or otherwise, please make sure you leave a reference (item number/userID/digits) with your internet banking/cash deposit at Westpac branch payment. This is extremely important. I'm only human but with your help we can prevent any unwanted situation/delay)
7) On a more personal note, I'm a mum at home (i have bills to pay) so will be expecting your payment to see it through. I request that buyers follow through with payment and finalised Lay By as promised. Thank you. :)
POSTING DAYS
My 1 year old crave my attention and I do LOVE to spend time with him. I am now POSTING EVERY 2nd DAY OR WHEN I HAVE A NUMBER OF PARCELS TO SEND. This way I can organise my time better . Thanks for your understanding and patience in advance. However if you need your purchases urgently, DO PLEASE LET ME KNOW, so then I can make a special trip to the post office just for you. Otherwise you can enquire about express post option.
Location and Distance :
Mackay is a nice little town. However, it is away from most major cities in the south & west. It is 12 hours north of Brisbane or 12 hours south of Cairns. Please allow plenty of time for the parcel to reach you. Most interstate parcels will have to transit in Brisbane and then re-route from there. Naturally, the further you are the longer it takes.
Postage Cost :
The postage cost more to ship from Mackay. Some of my customers would have noticed the changes in the postage. It's not much i can do. I do try to offer the most flexible postage options that i think will suit you best. If a 3kg or 5kg prepaid bag/Express bag suits you best, I encourage buyers to take advantage of the extra room in the bag(s) to combine more items when the situation arise.
~ Thank you all again for choosing to shop with FERN GULLY FOREST TREASURES. ~
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