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Fibersavvy.com We will not be under sold! Call us at 951-691-5025
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  • Return Policy
Return Policy
We warranty the item for 14 Days, you must ship it back to us in original condition to receive a refund. The buyer pays for the return shipping. All returns are subject to a 20% restocking fee.
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Fiber Optic Cable Equipment Interest

Return Policy

Fiber Savvy offers a 14 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Fiber Savvy account manager.

Please contact our Returns Department at 951-801-5780 to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

CRN SOLUTIONS, INC (DBA) FIBERSAVVY.COM DOES NOT ACCEPT RETURNS OR EXCHANGES ON ANY CUSTOM ORDERED PRODUCTS. THIS INCLUDES, BUT IS NOT LIMITED TO CABLE ASSEMBLIES, CUSTOM CUT LENGTHS, COLOR MATCHING, FIBER PRODUCTS, PE89, AND/OR CUSTOM FABRICATION.

All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

You are responsible for shipping charges on returned items; Fiber Savvy will match your shipping method on your replacement or exchange item(s).

Fiber Savvy strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If merchandise arrives to you damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Fiber Savvy to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Fiber Savvy immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Fiber Savvy of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Fiber Savvy to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns may be returned directly to Fiber Savvy within 14 days from the invoice date, at Fiber Savvy's discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers' warranties apply.

NON-DEFECTIVE returns can be accepted directly by Fiber Savvy within 14 days from the invoice date, at Fiber Savvy's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Due to manufacturers' policies, Fiber Savvy cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Apple, Compaq, IBM, Hewlett-Packard, Toshiba). DEFECTIVE merchandise can be returned for REPAIR ONLY to: Fiber Savvy, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

Fiber Savvy reserves the right to authorize product returns beyond 14 days from the invoice date. IF the product is accepted after 14 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Fiber Savvy on returned items, and Fiber Savvy will pay the shipping charges on the replacement or exchange item(s) going back.

If you have questions, or would like more information, please leave your name and contact information.