Fiber Savvy offers a 14 day return policy on
selected items based on manufacturer return policies. For further
information not listed, please contact your Fiber Savvy account
Please contact our Returns Department at 951-801-5780
to obtain a Return Merchandise Authorization (RMA) number before
shipping your product. NO returns of any type will be accepted without
an RMA number. For faster service, please have the following information
on hand when calling for an RMA number: customer name, invoice number,
serial number and nature of the problem.
CRN SOLUTIONS, INC (DBA) FIBERSAVVY.COM DOES NOT ACCEPT RETURNS OR EXCHANGES ON ANY CUSTOM ORDERED PRODUCTS. THIS INCLUDES, BUT IS NOT LIMITED TO CABLE ASSEMBLIES, CUSTOM CUT LENGTHS, COLOR MATCHING, FIBER PRODUCTS, PE89, AND/OR CUSTOM FABRICATION.
All products returned MUST be 100 percent complete,
contain ALL original boxes and packing materials, have original UPC
codes on the manufacturer boxes, contain all manuals, blank warranty
cards and other accessories and documentation provided by the
You are responsible for shipping charges on returned
items; Fiber Savvy will match your shipping method on your replacement
or exchange item(s).
Fiber Savvy strongly recommends you fully insure
your return shipment in case it is lost or damaged and you use a carrier
that can provide you with proof of delivery for your protection.
If merchandise arrives to you damaged: it is best to
REFUSE it back to the carrier attempting delivery. If you accept the
package make sure it is noted on the carrier's delivery record in order
for Fiber Savvy to file a damage claim. Save the merchandise AND the
original box and packing it arrived in, notify Fiber Savvy immediately
to arrange for a carrier inspection and a pick up of damaged
merchandise. If you do not notify Fiber Savvy of damaged goods within
the first 15 days of arrival, our regular return policy will override
any claim of damage, and will fall under all current manufacturer
restrictions. Contact Fiber Savvy to arrange for carrier inspection and
a pick up of damaged merchandise.
DEFECTIVE returns may be returned directly to Fiber Savvy within 14 days from the invoice date, at Fiber Savvy's
discretion for: credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined
in our detailed policy. Any item that is missing the UPC can ONLY be
replaced with the same item. After 14 days, all manufacturers'
NON-DEFECTIVE returns can be accepted directly by
Fiber Savvy within 14 days from the invoice date, at Fiber Savvy's
discretion for: credit, exchange. All NON-DEFECTIVE returns are subject
to a 20 percent restocking fee.
Due to manufacturers' policies, Fiber Savvy cannot
accept returns of the following items for exchange, replacement or
credit FOR ANY REASON: (Apple, Compaq, IBM, Hewlett-Packard, Toshiba).
DEFECTIVE merchandise can be returned for REPAIR ONLY to: Fiber Savvy,
the manufacturer direct or any authorized service center in your area.
Additional manufacturers may be added to this list as: manufacturer
policies change, manufacturer goes out of business or in the case of
specially ordered items.
Fiber Savvy reserves the right to authorize
product returns beyond 14 days from the invoice date. IF the product is
accepted after 14 days, credit will be issued toward FUTURE PURCHASES
ONLY. Original shipping charges are not refunded on returned items.
Customers are responsible for all shipping charges back to Fiber Savvy
on returned items, and Fiber Savvy will pay the shipping charges on the
replacement or exchange item(s) going back.
If you have questions, or would like more
information, please leave your name and contact information.