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  • Happy Kwanza
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Shipping & Payment
Our business hours are tagged along with UPS calender. We are open from Monday thru Friday 9am to 4pm PST, closed on weekends and holidays. Please be assured that we will process and ship out your order within 1 to 2 business days of paymens. The rare exceptions would be: Unable to verify shipping address and customer did not respond to address inquiry; Paypal service was down and caused our processing delay or order lost. UPS truck on our route broke down. Product is on back order. If you provide an email address with your payment, and your shipment is delivered by UPS Ground, there will automatically be an email sent to you containing UPS tracking number. Please give it 2 business day to receive this email. Or check your spam folder if you dont receive it after 2 days. Small parts / filters are sent by USPS and do not have automatic tracking ability. If you do not receive the package after 7 business days, please contact us and we will manually look up the tracking number for you.

 

** Refund policy **

Refund is ONLY available within 30-DAY from the printed INVOICE DATE.  Return request must ben submitted within 14 days of package arrival.

Product(s) have to be in NEW, UNUSED condition. If product is used, refund will NOT be issued.

For all APPROVED refunds:

* S&H costs are NOT refundable; 

* FREE S&H items, full S&H will be deducted from item prices to reflect our frieght cost;

* 15% restocking fee will be applied to all approved returns.

* An ebay unpaid agreement will be sent for each returned item. 

* Returned packages without a valid RMA# will not be accepted.

To obtain a RMA#, please call our office 714-953-9009, Mon-Fri, 9am to 4:30pm PST.

  
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