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We realize that our customers are our greatest asset and we want to
build a long, trusting relationship with you. We want you to have a
pleasurable shopping experience, so we encourage you to take a
little time to review our store policies prior to placing a bid
and/or making a purchase.
Please read all
relevant information on this page. Although detailed, this
information is it is intended to be helpful in answering most of
your questions.
YOUR BID IS A CONTRACT
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Place your bid only if you are serious about buying our merchandise.
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If you are the winning bidder, you have entered into a legally
binding contract to purchase this item.
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Please be sure that the item(s) meets your needs before placing your bid!
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Our goal is 100% customer
satisfaction. We value your business and appreciate you choosing
to shop with our store.
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We want to earn and keep your trust.
We are certified by PayPal.
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Additionally, we have many positive
feedback comments from our happy customers. In the rare event that
you may experience a problem, please contact us immediately.
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We appreciate direct, honest
communication, as it is the most efficient way to resolve
misunderstandings and disputes. Let's work together to resolve any
issues.
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Your positive feedback is important to
us. It is indication of our excellence in service. We appreciate
if you can leave your feedback within 7 days after receive our
item.
PAYMENT
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PayPal is the only accepted method of
payment.
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We appreciate if you could pay within 2
days after the auction finished.
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If you do not pay or respond within 7
days, we will file an unpaid item strike to eBay and reserve the
right to leave a negative feedback.
North America: US, Canada
Europe: UK, France, Italy,
Germany, Belgium, Portugal, Denmark, Greece, Ireland, Sweden,
Swiss
Asia: Hong Kong, China, Taiwan,
Japan, Korea, Malaysia, Singapore, Thailand, Vietnam
Australia: Australia, New Zealand
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For those area not mentioned above, please contact us for the
shipping quote before bidding.
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The
shipping agent we employ is Express Mail Service (EMS) or
equivalent. It normally takes 5-7 and 7-10 business days to
arrive Asia and the rest of the region mentioned above. If you
require faster courier service e.g. DHL, UPS etc, extra charge will
be required.
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A tracking number will come along with
your item. Please keep an eye on the tracking record for the
delivery status. Should there be anything wrong with it,
please don't hesitate to contact us.
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It is required by post office and
courier company to provide your telephone number for delivery.
Please inform us when you make the payment.
FAQ
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For how long you could return our emails?
We have around 15-17 and 8-10 hours time
zone difference between US and Europe respectively, please allow 24
hours for us to get you back.
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After I have paid for the item, for how
long will you ship to me?
All of our paintings are 100% hand painted, it takes around 7-10
days for the painting to be finished and most importantly dried out
before shipping. However, if you really require a
urgent post, please inform us and we can especially arrange for you.
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After you have posted the item, how long
will I receive it?
The item is shipped
across half of the globe to Europe and US. The normal shipping
time for these areas is 7-10 business days. Remember it is
"business day", post office will not post parcel during holiday. Please also note
that during holiday or peak season e.g. Christmas, it may even take
a few more days. The other factors affecting the delivery time
are flight schedule, custom inspection, public holiday etc.
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What can I do to ensure the parcel can
be received safely?
Sometimes there is delay due to attempted delivery. You are
advised to provide a telephone contact number that can be reached
any time. It would be great if you postal address always has
someone for picking up. Please also be reminded to keep an
close eye on the tracking recording and also the mail account, so
you will know when the parcel come.
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Why my parcel was kept at the custom?
There are a number of reasons. But the most common reason is
that custom requires you to clear the taxation first.
Normally, you will receive a notification mail or phone call
beforehand. So please contact them directly?
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What if the parcel is damaged?
If the parcel is damaged upon receive, please take photos of the
postal receipt and the painting as a proof. Upon verification,
we will resend the same item to you for free.
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What should I do if the postal track
record shows that my parcel was in attempted delivery status?
Normally, post office will post your item for 3 trials. If all
of them failed, the parcel will be kept in the post office for some
time. Afterward it will return to the sender. So in
case, you find 3 attempted delivery already, please call the post
office (area code shown on the track record) and provide them the
track number to check.
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Why I am requested to give 5 stars
feedback?
eBay is now enforcing a very tight requirement on seller.
Every non 5 stars feedback would cause possible downgrade to account
status. If you do feel satisfactory with our
service, we do appreciate that you can give us 5 stars feedback.
On the other hand, if we have any area not doing good enough, please
kindly let us know so that we can serve you better next time.
Thanks for
Shopping at Fine Art Mega Store
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