I want to cancel my order:
Under the statute laws for Consumer Protection and the Distance Selling Regulations 2000 (which may be amended from time to time),
You have the right to cancel your contract for the purchase of your goods at any time up to 14 working days after delivery. ("Cancelled Goods")
You may cancel your order by simply writing to us or e-mailing us.
However in order to cancel your goods you must communicate that you wish to do so in writing and it must be received by us no later than seven working days after delivery.
To qualify for a refund under the regulations the Cancelled Goods must be returned in a resaleable condition.
Please also note that due to hygiene reasons only items that have NOT BEEN WORN and are returned in original packaging will be accepted for a full refund.
If your items have been despatched, you are responsible for paying the correct postage to return the Cancelled Goods to us.
You are responsible for Cancelled Goods until they are received by us.
We will refund the relevant cost of your Cancelled Goods only when the Cancelled Goods are received by us.
This will be done as soon as practicable and in any event within 30 days after receipt of the Cancelled Goods by us.
My item is not what I thought it would be:
If your item is not what you thought you were buying, you may return the item in accordance with the procedure and your rights above. Remember all goods returned MUST be in a resalable condition to qualify for a refund.
Return costs, as stated above, are your responsibility and no refund will be issued until items are received by ourselves.
My item is damaged:
If your item is damaged in any way, please let us know and return the item in accordance with the procedure above.
You will receive a replacement or a full refund including postage.
We will not consider an item for refund after it has been worn. Ladders, snags and rub marks are NOT defects once an item has been worn.
Do NOT post Soiled items back to Us! Any defects or faults must be reported within 10 days of receipt.
After this period a refund or replacement is at our discretion.
No returns or exchanges at all accepted after a period of 30 days from purchase, for any reason.