 |
| Q:WHAT IS YOUR RETURN AND EXCHANGE POLICY? |
|
| A:REFUNDS GIVEN WITHIN 7 DAYS OF RECEIPT OF PRODUCT-PRODUCT MUST BE IN SAME CONDITION AS SHIPPED. REFUND WILL BE GIVEN THE SAME WAY PAYMENT WAS REC'D MINUS SHIPPING FEE'S. FOR EXCHANGES PLEASE SEND TO THE ADDRESS BELOW-BE SURE TO INCLUDE YOUR NAME,USER ID, AND WHAT U WANT IN RETURN.
SHIP TO-
IRA COHEN
1357 BROADWAY
SUITE 301
NY NY 10018 |
| Q:Do you combine shipping? |
|
| A:YES-READ THE ITEM DESCRIPTION TO SEE WHAT EACH EXTRA ITEM COST WILL BE-IT RANGES FROM $1.00-$2.00 FOR EACH EXTRA ITEM. I OFFER 4,000 ITEMS, AND ALL OF THEM ARE ELIGIBLE FOR COMBINED SHIPPING DISCOUNTS-TO HAVE YOUR ITEMS ELIGIBLE FOR COMBINED SHIPPING, PLEASE BUY AS MANY ITEMS AS YOU WANT, THEN CHECK OUT-I WILL SEND THE COMBINED INVOICE DISCOUNT. |
| Q:When can I expect my order to arrive? |
|
| A:ALL ORDERS ARE USUALLY SHIPPED WITHIN 2-4 DAYS FROM PAYMENT-OCASSIONALLY, IT MAY TAKE 7-10 DAYS DUE TO HIGH VOLUME- |
| Q:DO YOU DISCOUNT FOR LARGE ORDERS |
|
| A:ON MOST PRODUCTS WE DO-PLEASE EMAIL US WITH THE PRODUCT AND QUANTITY YOU ARE INTERESTED IN, AND WEE WILL RESPOND QUICKLY |
| Q:Do you ship internationally? |
|
| A:YES-PLEASE EMAIL ME WITH THE ITEMS YOU WANT AND THE LOCATION IT WILL GO TO-I WILL EMAIL YOU THE EXACT COST-IT WILL SHIP VIA THE USPS INTERNATIONAL 1ST CLASS OR PRIORITY MAIL |
| Q:YOU HAVE FREE SHIPPING ON SOME ITEMS....DOES THAT INCLUDE CANADA? |
|
| A:NO-FREE SHIPPING IS ONLY FOR THE USA-
SHIPPING TO CANADA IS AN EXTRA $5.00 DOLLARS ON ALL FLEECE BLANKETS- |
| Q:HOW CAN I BUY MORE THEN ONE ITEM AT A TIME? |
|
| A:DO A BUY IT NOW ON YOUR FIRST ITEM, THEN BEFORE GOING TO CHECK OUT-DO NOT PAY- THERE WILL BE A LINK FOR YOU TO GO BACK TO THE SELLERS STORE-BUY ALL YOUR ITEMS, THEN I WILL SEND YOU AN INVOICE WITH THE COMBINED SHIPPING RATES |
| Q:HOW COME WHEN I TRACK MY PACKAGE IT IS NOT SHOWING ANY MOVEMENT |
|
| A:I SHIP WITH THE USPS-IT SOMETIMES TAKES THEM A FEW DAYS TO UPDATE THEIR TRACKING SYSTEM-PLEASE BE PATIENT-YOUR ITEM IS ON ITS WAY- |
| Q:HOW CAN I GET IN TOUCH WITH YOU? |
|
| A:FEEL FREE TO CONTACT US AT 1-866-531-1773 OR
516-779-1911 |
| Q:WHY HAVENT YOU LEFT FEEDBACK FOR ME? |
|
| A:WITH HIGH VOLUME OF SALES, MY FEEDBACK IS DONE AUTOMATICALLY-IF AFTER ONE WEEK YOU STILL DO NOT HAVE IT, PLEASE EMAIL US AND WE WILL MAKE SURE IT IS LEFT |
| Q:CAN I BUY IN HALF YARD INCREMENTS? |
|
| A:NO. I ONLY SELL IN FULL YARDS INCREMENTS |
| Q:ARE THE ITEMS BRAND NEW? |
|
| A:EVERYTHING WE SELL IS BRAND NEW-AND SHIPPED FROM A SMOKE FREE, CLEAN WAREHOUSE |
| Q:CAN I BUY WHOLESALE? |
|
| A:SURE CAN-PLEASE EMAIL ME WITH THE SPECIFICS. |
| Q:HOW COME I BOUGHT SOMETHING, AND THEN REC'D AN EMAIL IT WAS OUT OF STOCK? |
|
| A:I HAVE THESE SAME ITEMS LISTED ON OTHER WEBSITES AS WELL-I DO MY BEST TO UPDATE INVENTORY ASAP. BUT DUE TO THE MASSIVE VOLUME WE INVENTORY, OCASSIONALLY THE ITEM IS OUT OF STOCK- |
| Q:IT HAS BEEN OVER 2 WEEKS AND I HAVENT REC'D MY ITEM, WHY? |
|
| A:THE USPS IS NOT PERFECT, AND OCCASIONALLY A PACKAGE DOES GET LOST, OR DELAYED EXTENSIVELY-IF AFTER 3 WEEKS YOU DO NOT RECEIVE YOUR ITEM, I WILL RESHIP IT AT MY EXPENSE- |
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