If an item is lost in the post with Royal Mail we will not be in any position to take any action before 15 working days (3 weeks) have elapsed from the expected date of dispatch. This condition is set by Royal Mail and not us. Should your item not arrive on the closing day of that period, we will refund the in FULL for the lost item or arrange a replacement (if you choose so). If an item is lost you must fill out a lost item form (provided by us) and send it back to us signed and completed, so t
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