Most of our products come with a Standard 14 day Return Policy. Shipping is free to the lower 48 states on most items.
Customer Pickup Items
Customer pick up does not pertain to all items listed in our store. Only items listed as “customer pick up” are available for pick up at our Carol Stream warehouse during the hours of 9am and 3pm Monday thru Friday within 7 days of purchase. We will contact you after you purchase a pick up only item. All pick up items are oversized items. Only Vans and Pickup trucks can accommodate those items. All pick-ups must be arranged prior to pick-up.
If you happen to want to return a product please contact us within 14 days of receipt to receive an RMA number and return instructions. All returns must be issued an RMA number in order to receive credit. As our listings show Return Shipping is the responsibility of the Buyer.
Frugal Fair strives to maintain a shipping goal of 3 business days for all replacements. Delays may be incurred if lack of replacement inventory is encountered. We will contact you via email if such a back order happens.
For International Sales our return/exchange policy do not apply to duties and custom charges.
Since our focus is getting your item shipped as quickly as possible, items are picked, packed and placed on the truck almost immediately after you place your order. If we are able to cancel your order before it’s placed on the truck we will. You will also need to agree to the Cancellation of Transaction email that will be sent to you by eBay to the email you have on file with them. It will state that both parties have agreed to cancel this transaction.
We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
Information You Give Us:
- What information we collect
- How we use that information
- How we may share that information
- How we protect your information
- Your choices regarding your personal information
We receive and may store certain information you enter on our website. For example, we collect information from you when you place an order, create an account or email us with a question.
The information we collect from you includes things like:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Your credit card number
How We Use the Information We Collect:
To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our website(s) using automated tools like cookies. We will not share this information with others however we may use this information for internet-based advertising used specifically to target the FrugalFair.com website
We use the information we collect for things like:
- Fulfilling orders and requests for products, services or information
- Processing returns and exchanges
- Tracking online orders
- Establishing and managing your account with us
- Communicating promotions and surveys
- Operating, evaluating and improving our business
How We Share the Information We Collect:
We will retain your information for as long as your account is active.
How We Protect the Information We Collect:
FrugalFair.com and CoreCentricSolutions, Inc does not sell, rent or trade your personal information to third parties.
We may share your name and shipping address with shipping companies in order to facilitate:
- Fulfilling of orders
- Delivering packages
Sometimes we may be required to share personal information in response to a court order or subpoen to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
Your Choices Regarding the Information We Collect:
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
We use a variety of information security measures to protect your online transactions with us. The FrugalFair.com Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address. We do not store and credit card numbers.
You may choose to:
- Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
- Update and correct your personal information
- Cancel your account
To do any of these, let us know by one of these methods:
- Follow the directions in a marketing e-mails
- Call 1-630-216-5000 with your request
- Send an e-mail with your request and current contact information to firstname.lastname@example.org
- Send a letter with your request to:
175 Wall Street
Glendale Heights, IL 60139
Protecting Children's Privacy:
We may use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites.
Links to Other Websites:
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
U.S.-EU Safe Harbor Framework:
FrugalFair.com complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor.
Attn: Customer Privacy Advocate, 175 Wall Street, Glendale Heights, IL 60139
Last Updated: 3.07.2016
If you have any questions or concerns regarding this Policy please contact us.