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Policies

Customer Guarantee

Most of our products come with a Standard 14 day Return Policy. Shipping is free to the lower 48 states on most items.

Customer Pickup Items

Customer pick up does not pertain to all items listed in our store. Only items listed as “customer pick up” are available for pick up at our Carol Stream warehouse during the hours of 9am and 3pm Monday thru Friday within 7 days of purchase. We will contact you after you purchase a pick up only item. All pick up items are oversized items. Only Vans and Pickup trucks can accommodate those items. All pick-ups must be arranged prior to pick-up.

Returns

If you happen to want to return a product please contact us within 14 days of receipt to receive an RMA number and return instructions. All returns must be issued an RMA number in order to receive credit. As our listings show Return Shipping is the responsibility of the Buyer.
Frugal Fair strives to maintain a shipping goal of 3 business days for all replacements. Delays may be incurred if lack of replacement inventory is encountered. We will contact you via email if such a back order happens.
For International Sales our return/exchange policy do not apply to duties and custom charges.

Order Cancellations

Since our focus is getting your item shipped as quickly as possible, items are picked, packed and placed on the truck almost immediately after you place your order. If we are able to cancel your order before it’s placed on the truck we will. You will also need to agree to the Cancellation of Transaction email that will be sent to you by eBay to the email you have on file with them. It will state that both parties have agreed to cancel this transaction.

 

Privacy Policy Effective and Last Updated March 7th, 2016

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

This website is owned and operated by CoreCentric Solutions, Inc (FrugalFair.com). We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site (the "Site"). You agree that your use of the Site signifies your assent to this Privacy Policy.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

Information You Give Us:

We receive and may store certain information you enter on our website. For example, we collect information from you when you place an order, create an account or email us with a question.

The information we collect from you includes things like:

    • Your name
    • Your mailing address
    • Your e-mail address
    • Your phone number
    • Your credit card number

Automatic Information:

Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.

To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our website(s) using automated tools like cookies. We will not share this information with others however we may use this information for internet-based advertising used specifically to target the FrugalFair.com website

How We Use the Information We Collect:

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns and exchanges
  • Tracking online orders
  • Establishing and managing your account with us
  • Communicating promotions and surveys
  • Operating, evaluating and improving our business

Data Retention:

We will retain your information for as long as your account is active.

How We Share the Information We Collect:

FrugalFair.com and CoreCentricSolutions, Inc does not sell, rent or trade your personal information to third parties.

We may share your name and shipping address with shipping companies in order to facilitate:

  • Fulfilling of orders
  • Delivering packages

Sometimes we may be required to share personal information in response to a court order or subpoen to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

How We Protect the Information We Collect:

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. 

We use a variety of information security measures to protect your online transactions with us. The FrugalFair.com Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address. We do not store and credit card numbers.

Your Choices Regarding the Information We Collect:

You may choose to:    

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications 
  • Update and correct your personal information
  • Cancel your account

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mails
  • Call 1-630-216-5000 with your request
  • Send an e-mail with your request and current contact information to cs@corecentricsolutions.com
  • Send a letter with your request to: 
    FrugalFair
    175 Wall Street
    Glendale Heights, IL 60139

Interest-Based Advertising:

We may use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the FrugalFair.com website. Of course, any data collected will be used in accordance with this privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely in cookie settings.

Protecting Children's Privacy:

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites:

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy Policy Updates:

We may need to update our Privacy Policy as FrugalFair and our customers grow and evolve. The last updated date will be included in this policy.

U.S.-EU Safe Harbor Framework:

FrugalFair.com complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor.

Have Questions?

If you have any questions about our Privacy Policy, we'll do our best to answer them. Here's how to contact us:

Phone: 1-630-216-5000 

E-mail: Help@FrugalFair.com

Address: FrugalFair, Attn: Customer Privacy Advocate, 175 Wall Street, Glendale Heights, IL 60139

Last Updated: 3.07.2016

If you have any questions or concerns regarding this Policy please contact us.