Fruit Ridge Tools LLC

Payment & Checkout

• Checkout & Combined Shipments: We use eBays checkout system for fast shipment. Please checkout AFTER you are done shopping to take advantage of combined shipping savings. All of your items need to be in one shopping cart and paid for with one payment so that we know to ship them together and you get the resultant savings.
• Order Changes: We will be happy to help you with adding or changing items on your order. Unfortunately, we are not able to add to or change your order after it has been paid for - so please e-mail us before you pay if you need to make changes.
• Payment Methods: PayPal and credit cards. We reserve the right to hold any form of payment until the funds are fully cleared to our account. In general, clearing times are as follows:
  • PayPal - immediate clearing
  • PayPal e-check - 3 days (typically when money has to be drawn from your bank account and you have no credit card number on file with PayPal)
• Payment addresses: payments can be sent to the address below. Please be sure to go through our checkout system and select check as your payment method so that we will know to expect your payment in the mail - that way you will not receive a payment reminder from us. You will receive a confirmation e-mail from us on the day that we receive your payment.

Shipping Times: Most orders will ship one business day after your payment clears; approximate transit times are shown on the map at right. Please note that UPS does not deliver on Saturdays. We will send out a confirmation e-mail with the tracking number on the afternoon that your order ships. If you need something sent Overnight or 2nd Day Air and need it to leave the same day, send us an e-mail after you have made payment to call our attention to the payment. Carriers: We ship via: USPS, UPS, and Fedex. Most orders under two pounds will ship via USPS; heavier orders may ship Fedex, USPS Flate Rate, or UPS depending on weight and dimensions. If you have a separate address for Postal and Fedex/UPS, please email them to us or put them in your payment notes so that we can choose the appropriate one. Please note that UPS does not deliver on Saturdays and that some items may not be allowed in air shipments because of their size or material; we will try to mention this in the description when possible. See sections below for details on shipping to other areas.

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Canadian Shipments

• We normally ship to Canada with the US Postal Service.
• Remember that you may owe customs fees or taxes upon delivery when the US Postal Service is used - we will not falsify the customs forms to avoid these fees.
• If you reside in Canada and would like us to ship to a U.S location or if you have your own customs broker, be sure to e-mail us before you make payment so that we can be sure that your order is properly prepared.

• Shipments to Alaska, Hawaii, and the U.S. Protectorates (Guam, American Samoa, U.S Virgin Islands, Etc): E-mail us if you would like a quote before bidding.
• Please understand that we may not be able to ship certain items to your location via the U.S. Postal Service because of restrictions on size, weight or contents. In this event, we will cancel the transaction and refund your money. If you are thinking of buying a large or heavy item, please check with us prior to bidding and we will be happy to make sure that we can ship it to your location.

• Shipments to FPO/APO addresses will ship U.S. Postal Service Parcel Post or Priority Mail . E-mail us if you would like a quote before bidding.
• Please understand that we may not be able to ship certain items to your location via the U.S. Postal Service because of restrictions on size, weight or contents. In this event, we will cancel the transaction and refund your money. If you are thinking of buying a large or heavy item, please check with us prior to bidding and we will be happy to make sure that we can ship it to your location.

• We are pleased to ship items around the world (size and weight permitting). E-mail us to get a quote before bidding.
• Delivery times vary greatly because of customs inspection, regardless of the shipping method chosen. While some Air Mail shipments may arrive in less then a week, there is the possibility of 4-6 week delivery times in the event that your package has been chosen for inspection. Please understand that when this happens there is nothing that we can do to expedite it.
• Your customs forms will classify your shipment as "Merchandise" and will have the value that you paid on eBay. Please do not ask us to falsify customs forms by marking items as gift or understating values.
• International shipments must be paid for in US dollars through PayPal, International Money orders in US Dollars, or US dollar funds drawn on a U.S. bank.
• Please understand that we may not be able to ship certain items to your location via the U.S. Postal Service because of restrictions on size, weight or contents. In this event, we will cancel the transaction and refund your money. If you are thinking of buying a large or heavy item, please check with us prior to bidding and we will be happy to make sure that we can ship it to your location.

• We are open from 8:00 A.M. to 5:00 PM Eastern time Monday through Friday. We are closed on: Christmas, New Years Day, Labor Day, Memorial Day, 4th of July and Thanksgiving.
• We are not available to answer e-mails at night and on weekends; your e-mails will be answered the next business day.
• Pickups are by appointment only and can be arranged at our Jamestown, NY Location. Please e-mail us to arrange a time. Our street address for pickups is below (if you need our payment address, see the Payment section above)::

  Fruit Ridge Tools LLC
  85 Jones & Gifford Ave Suite 450
  Jamestown, NY 14701

• All pickups are required to pay New York Sales Tax unless accompanied by a signed NYS Sales Tax Exemption Form. This applies regardless of your residence - whether you are from out of state or out of the country.

• New York and Pennsylvania residents must pay applicable sales tax. Please note that shipping is taxable in both states - this is not something that we control and is state law.
• Reseller and exempt use forms should be faxed to 716-484-3985. Click on the links below to download the appropriate form:

  New York State Reseller Exemption Form
  Pennsylvania Tax Exempt Form

• If we already have your form on file, please contact us and ask us to remove sales tax from your total. At present we are not able to set up accounts as non-taxable and have to remove the tax each time you buy from us.

• We respond to all e-mails. You should expect to hear from us within one business day. If you do not get a reply please check your Junk Mail folder and any anti-spam settings. This is the number one reason for e-mail problems. We have a full return policy so there is no reason for us to avoid your e-mails if you are having a problem.
• AOL, Yahoo, Earthlink, and PeoplePC users: Anti-spam features from these companies may block, reject, or discard our emails. We answer all of our email, so if you have not heard from us, it is most likely because of your junk e-mail settings.

• All items are returnable for any reason within 30 days of the auction's end unless otherwise mentioned in the description. Be sure to e-mail us to get an RMA# before making a return.
• All items are guaranteed to be as described and in good working order unless stated otherwise in the description. If not we will refund/replace at our option.
• You may return your purchase at your expense for any reason within the first 30 days for a full refund unless stated otherwise in the auction description.
• We do not charge a restocking fee or penalty fee for returns provided they are returned in as-sold condition.

• Merchandise referred to as "New Old Stock" is unused in its original packaging and is usually obtained in distributor buyouts. Since these items have been in the retail chain they may have differing amounts of wear to the packaging and some may have been opened. We will inspect contents to be sure you are receiving a complete product. If you do receive something that appears used, e-mail us to remedy it. In the event that your item is incomplete or defective, we will send a free replacement or refund including return shipping.
• We are liquidators; we are not dealers or distributors of the items that we sell; We can make no guarantee that warranties on these items will be honored by the manufacturer; however, you can always rely on our 30-day money back guarantee.
• We use a single set of photos for most items. Packaging may differ from photo, however what you receive should be accurately represented by what is in the photo. If it is not we will pay for its return.