|I understand your concern regarding the whereabouts of your pkg. (International customers the only way for you to have tracking is to request Express Mail, the # shown on your page is only the customs form #. It is NOT a tracking #.) In order to explain it's going to get a bit long but I don't know any way to explain it shorter. |
Most sellers use delivery confirmation (DC) numbers for USA packages. USPS is only required to scan those when they deliver the pkg, hence the name 'delivery confirmation'. They were intended for the sender to be able to know the item got delivered not for us to follow the location of our package on its way to us. If you ask the usps 800 phone number, ebay , or paypal, they will
confirm what I've said that they're only required to be scanned when they deliver the item. There are hardly any pkg that go Express Mail (which has true tracking) but ebay still uses the words 'tracking' which makes us all think we are going to get a detailed trail of where pkgs are on their way to us. Due to many post offices that do not follow USPS policy and scan the dc# in transit we think that they are supposed to be scanned along the way but they are not. The majority of things I mail which are small USPS costs less than UPS for shipping so that is why I use USPS. Maybe it is too much technical programming to differentiate the dc# from Express or UPS tracking for the change to be made on the orders pages we look at. Sometime or other along the way smaller post offices started scanning these DC# in transit but they weren't supposed to . Then other post offices started scanning them too and here we are all under the assumption that they are tracking numbers when they really aren't. It is costing the post office $ for scanning these and many of the pkgs they process are only a couple dollars postage and this is just one thing that is putting them in the red. They estimate they are losing millions yearly due to time spent scanning dc# which they didn't collect $ for to pay the person to do that. My local postal contact said people trying to get more time on the clock will scan them even though USPS policy on their website explains only to be scanned on delivery, as well they aren't supposed to scan labels printed online because there is an additional discounted postage rate.With all the proposed changes coming with the post office we may not have these available some time in the future unless it is a priority or express pkg. The post office picks up your pkg from me the next business day after you get your shipping email. If there is not any info showing about the dc# that does NOT mean they don't have your pkg. As I've explained they are not supposed to scan that number until they deliver it. They might scan it or they may not but they aren't required to. This page in my store gives a few examples of pkgs delivered but not scanned leaving here. Pkgs Not Scanned Til Delivered Hundred of pkgs leave here not scanned & they get delivered with no problems. I often see pkgs get scanned when they are received by the town where they are going and then scanned again when delivered. Many time they are not scanned at all until delivery.
There are some reasons why mail can be slow.
My city is in the top 5 in the nation for number of shipments of online purchases. When they had to let go & forced retirement of 1000s of workers & closed processing centers some of the procedures changed as well. One thing that changed here is that they now process most of the mail for FL on its way out of the state.
We always have a lot of mail. At the beginning of the year they have given some larger cities 3 days before they have to process 1st class mail. They have to process Express & Priority mail first because they paid for faster service. There are times when 1st class doesn't leave the city for 3 or more days depending on the amount of Express & Priority mail that has to be processed. They told me at the beginning of the year that it should be expected at times for 1st class to take 7-10 days & Priority would be more like 5-8 days due to the fewer # of workers & processing centers. Most of the time the mail is coming sooner than that, it just all depends on how much mail they have.
The post office does periodic inspections where they xray every pkg with preprinted postage to make sure that the item is not being sent by the wrong mail method. A lot of ebay sellers send their stuff media
mail even though it is only allowed for books and cds/dvds. They do it so they can keep most of the shipping charges. So if USPS finds a pkg that is being sent like that they return it to the sender for proper
postage and mailing method. There are also people that put a lower weight on the pkg so they can keep more of what they charge you for shipping. When USPS does these inspections they also are weighing them to make sure that the pkg has the correct weight
and postage cost on it. So these people mailing things the wrong way causes 2 problems; it slows down the mail and the post office is losing money due to the cheating on the way the item was mailed and for additional man hours needed to do the inspections.
There are also several large cities that have 'sniffing' rooms for the mail to detect explosives and other contraband. If the alarm is triggered when mail is going through this room they have to stop and locate the offending pkg. Yes, one more thing to slow down mail.
They do sometimes misroute pkgs (send to the wrong city or state) and whenever that happens they return it to the originating post office to start the journey all over again. That totally makes no sense because it costs more for them to do that than to just send it along its way to the correct destination but that's what they do.This has happened much more frequently in 2013 so far than the previous years combined. It's due to the high volume of mail & sometimes labels or tape can attach a pkg to something else.
I have had many times when things I bought had issues getting here. I got labels from Kissimmee which is less than 3 hrs drive from me. It was an insured priority pkg which thankfully they did scan at the post office when the man dropped it off. It literally sat there for 5 days before it left , then it was another 2 days before I got it. I've had similar issues and have also been waiting on inventory, seen my pkg scanned in when it got to town but didn't deliver to me. Then the thing took a tour of FL and went to 3 other towns one day at a time so I finally got it the 4th day after it was originally in town. It's truly aggravating.
I know you're anxious to get your pkg but trust me I am one of the most curious and impatient people when I'm waiting for mail or receiving a gift, yes I peek. :) Please don't ever worry when you buy oils from me. If they ever lose a pkg or damage it I send replacements even if it wasn't insured. Again, I'm sorry for the novel but don't know how to explain it any shorter. If I can be of more help let me know.