GalacticSnowSports

Are Galactic Snow Sports products new or used?

We deal both Certified Used and in BRAND NEW TOP QUALITY merchandise.

How do I check the status of my order?

We will email you a tracking number upon shipment of your order. If you do not receive a tracking number within 2 days after you've placed your order, contact us to get information about tracking information. The tracking number allows you to track the location of your shipment 24 hours a day.

Do you accept PayPal?

We accept PayPal. Please use our Winner's checkout link (above) to pay by PayPal. If you try and pay directly through eBay or PayPal your payment will most likely be lost in translation and therefore your order will NOT get shipped.  Use the orange “checkout cart” above to complete your order.

How do I pay by Credit Card?

To pay by credit card you can use PayPal through our check-out link. PayPal accepts, Mastercard, Visa, American Express and Discover cards.

Do you sell to International customers?

We sell globally.

Do I have to use your checkout link?

Yes, you must use our checkout link in the “description area” at the top of the page.  We ship a high volume of orders each week and the checkout link allows us to process your order more efficiently.

What if my order does not arrive, is lost, stolen, or damaged?

We guarantee all our orders.  Please contact support@galacticsnowsports.com, if you feel your order is not received in the specified time above.  If your order is lost, stolen or damaged, we will ship a replacement order after the minimum transit time has elapsed (15 days for domestic, 30 days for international).

Does Galactic Snow Sports deal in custom/special orders?

Yes, we can place custom orders with many of the leading Ski and Snowboard manufacturers, as we operate a 30,000 square foot retail ski and snowboard shop with all top brand names.

When will my order be shipped?

All orders are shipped upon receipt of payment. Due to overwhelming demand and our unbelievable prices we typically take hundreds of orders a day. Most orders received for in-stock merchandise before 3 PM EST, Monday through Friday, will be shipped within 2-3 BUSINESS DAYS, EXCLUDING WEEKENDS AND HOLIDAYS!

Please allow 2-3 BUSINESS DAYS for us to process your order plus the time listed below for FedEx to deliver your order. We ship from Virginia, so all of our orders reach the eastern regions the fastest.

Do I get a discount if I purchase more than 1 item from Galactic Snow Sports?

Sure, we consolidate shipping on all orders if the items are similar in size.  The discount applies to all items we sell.  The first item will carry the full shipping and handling rate.  All items after the first will have a 50% discount off the shipping rate.  This policy is only effective for up to 6 items.  Once your order exceeds six items, the consolidated policy starts over again. When you check out, the correct shipping charge will be in effect, i.e.- your shopping cart total will reflect the 50% shipping discount. Also NOTE* ALL multiple purchases MUST occur within 24 hours to be considered for discounted shipping rates, NO Exceptions!

What is Galactic Snow Sports Sales Tax Policy?

We are required to collect sales tax in all states where Galactic Snow Sports has a store or physical presence. At this time, Galactic Snow Sports is required to collect sales (5%) tax on all purchases made in Virginia.

How do we rate THEM?!

There is nothing subjective about it when we're talking about our ski/snowboard/boot/etc. condition grading. Fair and accurate grading is ensured by the very thorough system we invented. Each step in the 3 point grading process adds up to a final grade (there's no room for opinion). The result is, you know exactly what you're getting and your expectations are always met, (most times they're exceeded) because we are tougher than most when it comes to grading! We cut no slack because we wants to make 100% sure that you are happy with your equipment. We stick to these ratings as a team and there is NO room for negotiation ever. Shop Carefully Please. Go to Galactic'c RATING page and take a look how we rate them.

Team GalacticSnowSports

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