Our customers' satisfaction comes first! We guarantee all items to arrive as described, but if your item is not what you expected, or if you feel we have made an error in our description, please message or call us AS SOON AS POSSIBLE and tell us about it!
International buyers must contact us within 4 weeks of purchase date; US buyers within 2 weeks.
If you are not satisfied with your purchase, we would be happy to issue a refund of purchase price (plus shipping where applicable) once we receive the item back from you in the condition in which it was shipped (items shipped sealed in original packaging MUST be unopened). Buyer is responsible for cost of return shipping.
We make every effort to ensure that items arrive safely, as described, and in a timely fashion. We include tracking on all our shipments. We ship all items $50 and above in value with insurance, so if you receive a damaged item we are happy to help guide you through the claim process with the carrier that caused the damage. If your item was damaged during shipping, please message or call us as soon as possible and we will gladly help resolve the situation.
We will wait 7 days for payment.
Per eBay policy, I accept payments via PayPal only. Good news!--you now do not need a PayPal account--PayPal will process your credit card (Visa/Mastercard/American Express) or checking account/debit card payment.
If you have questions about payment arrangements, we welcome you to contact us--please use the "CONTACT MEMBER" link or the "ASK SELLER A QUESTION" link.
Buyer pays all shipping & handling specified.
DOMESTIC SHIPPING INFORMATION:
It is our goal to ensure your item arrives safely and in a timely manner. Please be advised that although domestic shipping time averages 5-7 business days, eBay and USPS policy states that domestic shipping may take up to 14 business days. If you have questions or concerns, we welcome you to contact us--please use the "CONTACT MEMBER" link or the "ASK SELLER A QUESTION" link.
INTERNATIONAL SHIPPING INFORMATION:
We value our international customers! Please be advised that although our international shipping time averages 10 business days to Canada and 20 business days to everywhere else, international shipping may take up to 8 weeks. Packages will also pass through the customs office in the destination country, which can add time to the delivery, and unfortunately there is nothing that the seller can do to expedite the customs process. If you have questions or concerns, we welcome you to contact us--please use the "CONTACT MEMBER" link or the "ASK SELLER A QUESTION" link.
CUSTOMS: International buyers please be aware that accurate value will be declared on customs form, and we are not able to declare your item a "gift." Buyer may have to pay duties and taxes on your items once they arrive in your country. Contact your local customs office to see if and how this applies to you.